I have no profile listed for Outlook!

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H

HowieG

New Member
Outlook version
Outlook 2016 32 bit
Email Account
IMAP
I was troubleshooting my inability to get Outlook and iCloud to sync, and went to check my outlook profile. I found none listed, as shown below. And this is despite the fact that I have been successfully using Outlook on this computer to get email on six different email accounts. Should I create an Outlook profile? Is one necessary? If I create one now will I lose any of the emails I have downloaded on my six accounts? Many thanks.

Outlook Screenshot 2021-01-04 .png
 
Hold on, I may have found a profile--it depends on how I choose to get to the mail-profile window. I had been using this sequence from inside Outlook: File/Info/Account Settings/Manage Profiles, and no profile is listed.

However, if I use this sequence: Control Panel/User Accounts/Mail/Profiles/Show Profiles, then a profile called "Outlook" is listed (see below).

I this correct behavior? Which result is the correct one as far as telling if I have a valid Outlook profile?

Screenshot 2021-01-04 160537.png
 
You've got click-to-run, so you should see your profile using either method. If you start outlook in safe mode, do you have the profile? (It will display the profile selector dialog).

HowieG said:
If I create one now will I lose any of the emails I have downloaded on my six accounts? Many thanks.
Click to expand...
This depends on the account types - potentially if you use IMAP.
 
Thank you so much for your response. I started Win10 in safe mode and Outlook would not start. While I could click its icon in the Start menu, it was unresponsive. When I right-clicked the icon and selected compose a message, it said program not found.

Is there a difference in starting Outlook in sage mode and starting Windows in safe mode?
 
I just now tried to run outlook.exe/safe from the command prompt and got the following:

C:\Users\Howard>outlook.exe/safe
'outlook.exe' is not recognized as an internal or external command,
operable program or batch file.
 
Okay, I got Outlook to run in safe mode by holding down the ctrl key while starting Outlook (my previous method was perhaps for an old version of Outlook?) I got the profile-selection dialog and "Outlook" was listed as the only available profile.

Is it a cause for concern that using the "Outlook/File/Info/Account Settings/Manage Profiles" approach shows no profile, while using Control Panel or safe mode does show a profile?
 
HowieG said:
outlook.exe/safe
Click to expand...
You need a space before the /

HowieG said:
Is it a cause for concern that using the "Outlook/File/Info/Account Settings/Manage Profiles" approach shows no profile, while using Control Panel or safe mode does show a profile?
Click to expand...
I don't think so.


Is it listed in the registry at Computer\HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\16.0\Outlook\Profiles?
 
Diane Poremsky said:
You need a space before the /


I don't think so.


Is it listed in the registry at Computer\HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\16.0\Outlook\Profiles?
Click to expand...
I added the space but still got this...
cmd.png


Does this mean it is listed in the registry?
registry.png
 
To open Outlook in Safe mode: Close Outlook then hold Ctrl as you click on the Outlook icon. You'll get a message asking if you want to start in Safe mode. Click Ok.
HowieG said:
Does this mean it is listed in the registry?
Click to expand...
Yes, the profile is in the registry, where it belongs.
 
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