New profile, Cannot Move the items

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swmagic

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I created a new profile and added a new IMAP account email. When I drag items from the existing one to the new one I get the message "Cannot move the items. Cannot move or copy foders. Cannot move folder...." Then I removed the older one thinking the new one would just synch on it's own. But folders are now missing.




Perhaps I've gone about this wrong. Should I have not created a new profile? What can I do?




Paul
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
What is this a Hotmail/outlook.com account?

Can you create folders in the imap account in outlook? Some servers make you do it using web access - once the folder is created, you can drag items to the imap folders.

As long as you have the pst file that has the data you want to upload to the profile, its all you need.
 

swmagic

Member
What is this a Hotmail/outlook.com account?




Can you create folders in the imap account in outlook? Some servers make you do it using web access - once the folder is created, you can drag items to the imap folders.




As long as you have the pst file that has the data you want to upload to the profile, its all you need.





Thanks. If they were there originally, they would be there even with the new IMAP pst, right? So I shouldn't have to recreate anything.




Hmmm.




Would you advise opening the old pst datafile, exporting to a pst, then importing with ignore duplicates?
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
Correct. once they are on the server, they will be available in every email client you use. You will not have to recreate them.
 
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