Corrupt & new profile - old contacts?

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JeanW

New Member
Outlook version
Outlook 2013 32 bit
Email Account
POP3
I've been trying to fix my outlook (message: cannot start MS Outlook, Cannot open the Outlook window...). After searching the internet it appeared I had two choices, repair or create new profile. Repair did not work. I've created a new profile and now can use Outlook. But none of my previous contacts are available.

I can't open the old outlook - is there a way to get the contacts exported to the new profile? Thanks for any advice! JWS
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
With POP3, the contacts are in a pst - so you can open the old pst in the profile (and set it as default) or import the old pst... or just open it, move contacts (and appointments if necessary) to the new pst then close the old one.

File, Open & Export, Open Outlook Data File. It *should* open to the correct location where the old pst is. Last modified date or file size should give you an idea which one is the old one.
Open an existing personal data file (*.pst) in Outlook - Outlook Tips
 

JeanW

New Member
Outlook version
Outlook 2013 32 bit
Email Account
POP3
Thank you Diane! All is fixed and back to normal! JWS
 
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