Outlook 2013: How did "Inbox" emails jump straight to the "Recover Deleted Items" Folder?

[Tom Douglas]

We use Outlook 2013 on the Cloud in my office. About 30 important emails appear to have been deleted from a shared Inbox and then further deleted from the Deleted Items Folder. I found them in the Recover Deleted Items folder - some were read but most were unread and it showed the time and date that they were deleted over a period of days when I wasn't in the office. The only person who could have done this has denied any knowledge of seeing or deleting any of these emails and there is an assumption that it is an IT glitch and that the emails jumped straight into the Recover Deleted Items folder (bypassing the Inbox and the Deleted Items folder) - is this possible? I can't rule out foul play and the possibility that the person may have been trying to hide these emails from view which would effectively reduce their workload. Ideally I'd like to have a screenprint of the Inbox on a certain dates so I can see if the items initially came into the Inbox - any suggestions about how I do this? Can Cloud technology or Outlook 2013 support this? Many thanks.

 

[Diane Poremsky]

It's highly doubtful that its a glitch. Message tracking in Exchange will show if the message was delivered.

Enable audit logging and see if it happens again- http://technet.microsoft.com/en-us/library/ff459237(v=exchg.150).aspx

 

[Tom Douglas]

Thank you so much, I'll follow up on your advice with IT dept when I return to work - thanks again.