Latest Changes to form not appearing for some users

vincetaylor

New Member
Outlook version
Outlook 2016 64 bit
Email Account
Exchange Server
I created an Outlook form months ago. The form has various fields with dropdown choices. I sometimes update the fields with new dropdown items.
One of my users cannot see all the dropdown items. He used to see them before. One thing that has changed is that he has a new laptop.
But the form is stored on the same server for all users and every other user can see all the fields and all the dropdown items.

Any thoughts on why this user cannot see some dropdown items in each field?
 

vincetaylor

New Member
Outlook version
Outlook 2016 64 bit
Email Account
Exchange Server
He can see the dropdowns but several dropdown items are missing especially the latest ones added
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
Sounds like he has the old form. Do you update the version number when you update the form? Try deleting the forms cache and see if that helps.
 
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