Local Outlook 2013 folder and message changes not synced with EAS to Outlook.com

Status
Not open for further replies.
J

jdt_nz

New Member
Outlook version
Outlook 2013 32 bit
Email Account
Outlook.com (as MS Exchange)
I use a very standard setup of Outlook 2013 (15.0.4631.1000) accessing Outlook.com (mail server blu406-m.hotmail.com) using Exchange ActiveSync.

Reading and sending mail works perfectly (Inbox and Sent Items), synchronisation is virtually instantaneous (verifying on the Outlook.com web access). However, moving mail between folders or creating new folders on Outlook 2013 is NOT synchronised with Outlook.com.

I tried re-creating my local mail account and re-synching from the server. I do not have a huge mailbox (under 600 MB) and this worked quickly and without any issues, all server folders and all mail items were created correctly.

The problem is in working with the Outlook 2013 folders and messages afterwards. Messages dragged from one folder to another, or newly created folders in Outlook 2013 are simply not synchronised to Outlook.com.

I am not sure if this is new, or maybe I just have not noticed it. I do not use the Outlook.com web access regularly.

Any suggestions?
 
Just an update to clarify/summarise:

  1. ALL changes to ALL folders (new folders, deleting folders, moving messages) directly on Outlook.com are immediately synchronised "downwards" to Outlook 2013 without any problems.
  2. In Outlook 2013, moving a message to/from the Inbox or Sent Items folder to/from another folder gets synchronised immediately. It seems therefore that all changes to Inbox and Sent Items are handled correctly (new messages arriving, messages sent out, as well as messages moved to/from these folders).
  3. The only problem is therefore changes to folders other than Inbox and Sent Items in Outlook 2013 - creating new folders, deleting current folders, and moving messages between folders.
 
Are you using only alpha numeric characters in the folder names? I know & and ( ) don't work, - and _ are ok. I helped a client move mail in a pst into outlook.com set up as imap. It kept stalling out on subfolders then we figured out it was the folder names and everything worked great - it mail uploaded using imap and downloaded to the EAS account within minutes.
 
The folder names are alpha numeric only.
 
Anybody else experiencing this (very annoying) issue? I am at the point where I am ready to ditch Outlook 2013 and work directly on Outlook.com. I cannot work with unreliable synching, it can get incredibly confusing, and of course you can lose messages.
 
I have subfolders that are nested to 4 levels, but I have seen this issue occurring on a top level folder. I have deleted some mails from this top level folder in Outlook 2013, and the server mails are not deleted.
 
They aren't deleted after a send and receive? It really sounds like something is stuck. Are there any sync error messages in the sync issues folder (in the Folder list module, Ctrl+6 keyboard shortcut will open the module)
 
Status
Not open for further replies.
< Message Save add ins do not work with EAS | How are you handling Outlook.com category issue and syncing >
Similar threads
Thread starter Title Forum Replies Date
Y Outlook 2016 (64-bit) Copy Local Cal. Events to Another Cal. with Modified Reminder time Using Outlook 0
J Renegade spam URL line displayed in old local Outlook 365 email title Using Outlook 3
M Synchronization and backup of Outlook from local to server. Using Outlook 11
M Microsoft 365 Outlook keeps requesting password on Local Account Using Outlook 1
D Outlook 2016 Migrate 'On My Computer' (local storage) Calendar from Mac Outlook to Exchange Account Using Outlook 5
C Outlook local calendar & iCloud calendar syncing query Using Outlook 3
Z Making Outlook Default folders to local/personal instead of Hotmail Using Outlook 8
A Exchange 2010 Outlook 2010 and Local Failures sync issue Exchange Server Administration 5
M Get metadata from .msg files saved to local drive Outlook VBA and Custom Forms 26
H Move Selected emails to Local Drive Outlook VBA and Custom Forms 0
K vba code to auto download email into a specific folder in local hard disk as and when any new email arrives in Inbox/subfolder Outlook VBA and Custom Forms 0
B Can I create a local PST file for SPAM on a drive that is usually disconnected? Using Outlook 3
Fozzie Bear Outlook 2016 Creating a shared local Contacts folder Using Outlook 2
A Created a new user account and the local account cannot see email Using Outlook 3
A Are categories still recommended for creating local distribution lists? Using Outlook 3
J Issues in Canceling iCloud Configuration and Reverting to Local PST Configuration Using Outlook 0
E Are reminders local or global? Using Outlook 2
J Install BCM Client without an local SQl Database BCM (Business Contact Manager) 6
K Macro doesn't recognize local mails from colleagues Outlook VBA and Custom Forms 2
K Ask about a simple script about save a incoming mail as file on local PC Outlook VBA and Custom Forms 3
Commodore Message becomes "unread" after moving to a local folder Using Outlook 2
G Macro to move sent items from local folder to IMAP folder Using Outlook 4
S Searching contacts across GAL and local address book at same time Using Outlook 1
F VB Script to Delete all contacts under local contacts folder Outlook VBA and Custom Forms 3
S Local folders in Dropbox Using Outlook 1
M How to AutoSave Attachments that meet a criteria to a folder on a local drive Outlook VBA and Custom Forms 3
M local move mailbox from 2003 to 2010 Exchange Server Administration 2
M Create search folder filter that converts UTC time to local? Outlook VBA and Custom Forms 9
P Copy Contacts in a Public Folder to a Local Contacts Subfolder Outlook VBA and Custom Forms 6
Q Re: Cannot synchronize local replica of mail file with Blackberry Outlook VBA and Custom Forms 1
B Problem connecting to local BCM database BCM (Business Contact Manager) 1
D.Moore Outlook desktop client suggested searches question Using Outlook 1
T Outlook 2019 While connecting an IMAP account in "classic" Outlook 2024 I caused a massive duplication of emails on the server (death loop) Using Outlook 5
D Cannot logon to Outlook.com, or outlook on Mac, outlook not updating on ipad, iphone Using Outlook 1
J unable to get my new install of Outlook to display mailboxes in the single-line format. Using Outlook 1
D Legacy Microsoft Outlook for Mac Support will end in Oct 2025 Using Outlook 5
C Nasty Bug Lurking In Outlook For Years. The Trigger. Any Fix Or Workaround? Using Outlook 11
R Auto clicking Hyperlink in outlook Outlook VBA and Custom Forms 7
ughlook Open multiple contacts in NEW Outlook? Using Outlook 2
G Outlook translation feature is off Using Outlook 2
J Outlook 2010 does not let me put any account Using Outlook.com accounts in Outlook 3
P 3 of 5 PST files don't install from d:\outlook but only from D:\ Using Outlook 7
HarvMan January Windows 10 preview update force installs new Outlook Using Outlook 1
L Outlook 2010 - new installation on Windows 11 - aplzod32.dll is not a valid Add-in Using Outlook 12
J Outlook troubleshooting/logging - option grayed out Using Outlook 2
B Arrows missing from Outlook emails vertical scrollbar Using Outlook 0
G Outlook 2021 (New) doesn't respect default browser Using Outlook 9
B Outlook or iPhone turning tabs into spaces in Outlook Notes Using Outlook 1
P newly installed Office 365 includes OLD Outlook Using Outlook 6
R Outlook ribbon menu default? Using Outlook 7

Similar threads

Back
Top