Local Outlook 2013 folder and message changes not synced with EAS to Outlook.com

Not open for further replies.


New Member
Outlook version
Outlook 2013 32 bit
Email Account
Outlook.com (as MS Exchange)
I use a very standard setup of Outlook 2013 (15.0.4631.1000) accessing Outlook.com (mail server blu406-m.hotmail.com) using Exchange ActiveSync.

Reading and sending mail works perfectly (Inbox and Sent Items), synchronisation is virtually instantaneous (verifying on the Outlook.com web access). However, moving mail between folders or creating new folders on Outlook 2013 is NOT synchronised with Outlook.com.

I tried re-creating my local mail account and re-synching from the server. I do not have a huge mailbox (under 600 MB) and this worked quickly and without any issues, all server folders and all mail items were created correctly.

The problem is in working with the Outlook 2013 folders and messages afterwards. Messages dragged from one folder to another, or newly created folders in Outlook 2013 are simply not synchronised to Outlook.com.

I am not sure if this is new, or maybe I just have not noticed it. I do not use the Outlook.com web access regularly.

Any suggestions?
Just an update to clarify/summarise:

  1. ALL changes to ALL folders (new folders, deleting folders, moving messages) directly on Outlook.com are immediately synchronised "downwards" to Outlook 2013 without any problems.
  2. In Outlook 2013, moving a message to/from the Inbox or Sent Items folder to/from another folder gets synchronised immediately. It seems therefore that all changes to Inbox and Sent Items are handled correctly (new messages arriving, messages sent out, as well as messages moved to/from these folders).
  3. The only problem is therefore changes to folders other than Inbox and Sent Items in Outlook 2013 - creating new folders, deleting current folders, and moving messages between folders.
Are you using only alpha numeric characters in the folder names? I know & and ( ) don't work, - and _ are ok. I helped a client move mail in a pst into outlook.com set up as imap. It kept stalling out on subfolders then we figured out it was the folder names and everything worked great - it mail uploaded using imap and downloaded to the EAS account within minutes.
The folder names are alpha numeric only.
Anybody else experiencing this (very annoying) issue? I am at the point where I am ready to ditch Outlook 2013 and work directly on Outlook.com. I cannot work with unreliable synching, it can get incredibly confusing, and of course you can lose messages.
How deeply nested are your subfolders?
I have subfolders that are nested to 4 levels, but I have seen this issue occurring on a top level folder. I have deleted some mails from this top level folder in Outlook 2013, and the server mails are not deleted.
They aren't deleted after a send and receive? It really sounds like something is stuck. Are there any sync error messages in the sync issues folder (in the Folder list module, Ctrl+6 keyboard shortcut will open the module)
Not open for further replies.
Similar threads
Thread starter Title Forum Replies Date
M Synchronization and backup of Outlook from local to server. Using Outlook 8
M Microsoft 365 Outlook keeps requesting password on Local Account Using Outlook 1
D Outlook 2016 Migrate 'On My Computer' (local storage) Calendar from Mac Outlook to Exchange Account Using Outlook 5
C Outlook local calendar & iCloud calendar syncing query Using Outlook 3
Z Making Outlook Default folders to local/personal instead of Hotmail Using Outlook 8
A Exchange 2010 Outlook 2010 and Local Failures sync issue Exchange Server Administration 5
H Move Selected emails to Local Drive Outlook VBA and Custom Forms 0
K vba code to auto download email into a specific folder in local hard disk as and when any new email arrives in Inbox/subfolder Outlook VBA and Custom Forms 0
B Can I create a local PST file for SPAM on a drive that is usually disconnected? Using Outlook 3
Fozzie Bear Outlook 2016 Creating a shared local Contacts folder Using Outlook 2
A Created a new user account and the local account cannot see email Using Outlook 3
A Are categories still recommended for creating local distribution lists? Using Outlook 3
J Issues in Canceling iCloud Configuration and Reverting to Local PST Configuration Using Outlook 0
E Are reminders local or global? Using Outlook 2
J Install BCM Client without an local SQl Database BCM (Business Contact Manager) 6
K Macro doesn't recognize local mails from colleagues Outlook VBA and Custom Forms 2
K Ask about a simple script about save a incoming mail as file on local PC Outlook VBA and Custom Forms 3
Commodore Message becomes "unread" after moving to a local folder Using Outlook 2
G Macro to move sent items from local folder to IMAP folder Using Outlook 4
S Searching contacts across GAL and local address book at same time Using Outlook 1
F VB Script to Delete all contacts under local contacts folder Outlook VBA and Custom Forms 3
S Local folders in Dropbox Using Outlook 1
M How to AutoSave Attachments that meet a criteria to a folder on a local drive Outlook VBA and Custom Forms 3
M local move mailbox from 2003 to 2010 Exchange Server Administration 2
M Create search folder filter that converts UTC time to local? Outlook VBA and Custom Forms 9
P Copy Contacts in a Public Folder to a Local Contacts Subfolder Outlook VBA and Custom Forms 6
Q Re: Cannot synchronize local replica of mail file with Blackberry Outlook VBA and Custom Forms 1
B Problem connecting to local BCM database BCM (Business Contact Manager) 1
X Custom icon (not from Office 365) for a macro in Outlook Outlook VBA and Custom Forms 0
Victor_50 Problem - Google Workspace will stop "unsafe" access to Outlook end 2024 Using Outlook 3
C New pc, new outlook, is it possible to import auto-complete emailaddress Using Outlook 2
T Outlook 365 won't take new working password Using Outlook 0
S Create Outlook Task from Template and append Body with Email Body Outlook VBA and Custom Forms 4
P Can't add custom field to custom Outlook form, it always adds to the Folder instead Outlook VBA and Custom Forms 2
B Sync Outlook Public Folders to Contacts Using Outlook 2
D Delete Outlook emails from MS server Using Outlook 9
B Outlook tasks and PDF Using Outlook 4
D Outlook 2019 is no longer asking for password ... Using Outlook 5
Kika Melo How to mark as Junk any message not from Contacts (in Outlook.com) Using Outlook 3
L Outlook attachments from OneDrive as links Using Outlook 0
G Outlook 365 My iCloud Outlook doesn’t work after reinstalling Microsoft365 on Windows 10 PC – now I get error message on contacts and calendar Using Outlook 1
T How to Export & Import GMAIL Contacts into Outlook 2021 ? Using Outlook 4
T How to get an EVENT COLOR option in Outlook 2021 ? Using Outlook 0
K How can I delete an e-mail from Outlook Using Outlook 1
V Outlook Error The Attempted operation Failed. An Object Could Not be found Outlook VBA and Custom Forms 0
P Yahoo/IMAP folder rename by Outlook desktop 365 Using Outlook 0
A Outlook 2019 folder counter Using Outlook 0
A Relocate Search Bar in Outlook Using Outlook 2
e_a_g_l_e_p_i Need clarification on 2-Step Verification for Gmail using Outlook 2021 Using Outlook 10
L Opening People Outlook 2021 Using Outlook 2

Similar threads