Unable to save complete email to File Explorer

[rexie]

Operating system::    Windows 11
Outlook version:     Classic outlook
Email type or host:    IMAP

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For years, I have used 'drag and drop' to move emails from Outlook to File Explorer. I simply selected the latest email (which contained the entire correspondence history and all attachments) and used a right mouse click to drag and 'move' the email to the relevant File Explorer folder. This created a stand alone .msg file (or 'blob' of information) that could be attached to other emails, or double clicked to open and start an email trail again. This was fast and efficient.

This method no longer works properly. It is only saving the text from the very last email ie - the entire history is lost. I have also tried 'save as' when the email is open, but it results in the same outcome.

I am using Windows 11, Classic Outlook and Microsoft 365 with a local account.

Does anyone know the what has caused this issue and the fix?

TIA

 

[Diane Poremsky]

Does the last message have all the previous replies in it? If everyone quoted the message they replied to, the copy saved in the folder would have the entire conversation.

If you select all messages in the conversation, this will save them as individual messages. If selecting the first one in a conversation used to work like this, then something definitely changed. Do you know when the behavior changed? If so, I can roll back to an earlier version and after verifying it saved each message in the conversation and report it. (It's only saving the last message with the current build. It's been forever since I saved an entire conversation and can't recall if it saved the last or all.)

 

[rexie]

Yes, the last message has all the previous replies in it. It is a simple message trail of several replies between 2 people only.

I have never used conversations and just ensured that all the correspondence was in a single message. I definitely do not want to save multiple individual files for every related email.

Yes, I know exactly when the behaviour changed. I use Parallels on a Mac and started getting a 'could not connect to network' error on the Windows virtual machine. I tried the PC repair option but it did not work so had to create a new VM. I re-installed Windows, Office 365 and Classic Outlook. This all seemed to work OK. I did these installations approx 21st Sept so would have installed the relevant versions at that point in time.

I have just checked another email as I don't trust that Outlook is working correctly and I have found another problem ie - an email file that was attached to another email has been corrupted. The attachment is only showing the email header and a small box with partial writing to right mouse click to download the pictures (I can only see the letters Ri-gh-t) in the body.
This is an email that I sent to myself yesterday ie - when purchasing an item online, I attach the an email receipt to the email received from the seller so that I have a record of the transactions. In this case, I received an email from an Etsy seller, and an email from Paypal confirming the transaction. Both of the individual emails were accurate. I clicked forward for the Etsy email and 'drag and dropped' the Paypal email onto the Etsy email as an attachment. The PayPal email is no longer correct.

I have used this workflow without an issue in the past so am unsure what has changed.