D
DaveG
Re: Office 2007 SP2 Install: BCM Update Failure - My Resolution.
"Luther Blissett" wrote:
> On Jun 12, 4:19 am, DaveG <Da...> wrote:
> > The fact it is working on one not the other would indicate some sort of issue
> > with the one it's not working on.
> > HOWEVER - as this is not an isolated issue and there are more of us facing
> > this problem and not everyone has two machines to play with, I feel there
> > should be more impteus from MS to help resolve it - they are clearly aware of
> > it.
> > I downloaded this weeks updates and yes a new one came in for Outlook
> > (KB969907) - but after re-installing BCM after the update I found it did not
> > help this particular problem.
> > "RDU" wrote:
> > > One other very interesting but very perplexing item popped up just now as I
> > > was using OL on my laptop. Very often I copy the .pst file in question back &
> > > forth between my PC & laptop as I need to work with the profile on both
> > > machines.
> >
> > > SP2 is installed on my laptop & the profile (.pst) on OL with the BCM add-in
> > > activated works perfect! However on my PC it doesn't work! That leads me to
> > > believe that there may be a registery issue on my PC.
> >
> > > Do you have any thoughts on this?
> >
> > > "DaveG" wrote:
> >
> > > > Hi Randy
> >
> > > > That makes fascinating reading and I can just about get my head around the
> > > > profiles aspect.
> > > > I only run with one profile as far as outlook is concerned.
> > > > I have two user accounts (admin & user) but only one profile for mail..
> >
> > > > Can't wait to see MS get a patch or work around sometime soon, I need to be
> > > > able to get on with forecasts etc that I've lost access to....
> >
> > > > Well done on finding the discrepancy though...
> >
> > > > Regards
> > > > Dave
> >
> > > > "RDU" wrote:
> >
> > > > > Dave--
> >
> > > > > I've yet to contact MS TS yet, however I found something very peculiar
> > > > > today. After uninstalling/reinstalling SP2 several times I continued to get
> > > > > the out of memory error with the BCM add-in in place.
> >
> > > > > But today when the Tuesday MS updates came out the SP2 update along with the
> > > > > companion updates were listed as well. So I installed everything.
> >
> > > > > One critical step that I left out of my previous posts because I never
> > > > > attempted the test before is that I run several profiles (obviously with ther
> > > > > own unique .pst files). Well, this time I opened 1 of the others & it behaved
> > > > > as though BCM had not been installed & went through its requisite steps, then
> > > > > everything performed nominally with the BCM add-in active! I did so on the
> > > > > next profile & everything performed nominally again. However, when I opened
> > > > > the 3rd profile, I didn't get the BCM installation dialog. I then selected
> > > > > BCM as an add-in, shut down OL & reopened it then BAM, the dreaded out of
> > > > > memory error again. After deselecting it & re-opening OL, it worked fine.
> >
> > > > > So, I'm encountering this error on an isolated .pst file. My qestion for you
> > > > > is do you also run several profiles & it fails on all or do you just run one
> > > > > profile?
> >
> > > > > As an asde, Windows Secrets, informed me today after I reported the problem
> > > > > to them that they have an article coming out at the end of the month
> > > > > reporting that users don't have to have Office installed at all! I have no
> > > > > idea what it's all about unless it's something like Office Live or not. Stay
> > > > > tuned...
> >
> > > > > --Randy
> >
> > > > > "DaveG" wrote:
> >
> > > > > > Friend of mine mentioned he may be able to get my BCM contacts back - so I
> > > > > > guessed it was a database existing on my machine which is Vista 32 with 4GB
> > > > > > memory and plenty of disc space.
> >
> > > > > > Having already run the non-uninstallable Vista SP2 update and lost
> > > > > > functionality of BCM I previously stripped out my BCM leaving me with just
> > > > > > Outlook 2007.
> >
> > > > > > Today I tried re-installing BCM - and yes - it found my database and
> > > > > > contacts - WOOPPEEE!
> >
> > > > > > SADLY!!! - no sooner had it finished installing, registering and settling
> > > > > > down - the first folder I chose to open caused the now usual "not enough
> > > > > > memory" message and failure to function.
> >
> > > > > > I have uninstalled it again and Outlook 2007 is now functioning safely again.
> >
> > > > > > So - Microsoft - please can you supply me with a fix to iether the SP2 which
> > > > > > you broke in your latest update - or give me a more recent copy of BCM -
> > > > > > (which I also paid for) that will work with Vista SP2...
> >
> > > > > > Question: I have several friends who have "upgraded" if that is the term to
> > > > > > windows 7 and they really rate it. Would I regain my BCM functionality if I
> > > > > > went and installed W7? Anyone know or care to hazzard a guess?
> >
> > > > > > Dave
> >
> > > > > > "RDU" wrote:
> >
> > > > > > > ARGH!!!!!!!!!!!!!!! i tried the nice little MS Office 2007 SP2 uninstall tool
> > > > > > > & it supposedly worked...NOT. I then uninstalled SP2 & all of its components,
> > > > > > > uninstalled BCM, then reinstalled SP2 & each of its components individually
> > > > > > > again, restarting at every step. After about 2 hours still no luck. Still
> > > > > > > getting the out of memory dialog with BCM added in. I simply don't have
> > > > > > > further time so I guess I'll plunk down the $50 & let MS TS try & resolve it.
> > > > > > > --Randy
> >
> > > > > > > "DaveG" wrote:
> >
> > > > > > > > Hi Randy
> >
> > > > > > > > Good to know its helped you come to a decision. If you get the courage I
> > > > > > > > lacked (and spirit - too many hours worth of data gone with the wind) - and
> > > > > > > > you re-install BCM - I'd love to know how it goes again.
> > > > > > > > Regards
> > > > > > > > Dave
> >
> > > > > > > > "RDU" wrote:
> >
> > > > > > > > > Dave> > > > > > > > > No problem. Actually your scenario below was similar to one of the links I
> > > > > > > > > saw with some minor variations. I had thought about uninstalling/reinstalling
> > > > > > > > > one more time before getting rid of SP2 entirely. Given your success below
> > > > > > > > > I'll give it a shot & let you know if it works for me!
> > > > > > > > > --Randy
> >
> > > > > > > > > "DaveG" wrote:
> >
> > > > > > > > > > Thanks for the info, good to know there is a future resolution...
> >
> > > > > > > > > > For now, I had to make a sacrifice but I got Outlook working with SP2.
> >
> > > > > > > > > > I uninstalled SP2 - (reverted to a restore point - but it would not roll
> > > > > > > > > > back to any more than the immediate restore point prior to this update and I
> > > > > > > > > > wanted to go back a few more days).
> >
> > > > > > > > > > I uninstalled the BCM update and office update - basically ended up at Vista
> > > > > > > > > > SP1 - however the BCM update would not completely uninstall as when I
> > > > > > > > > > rebooted and fired up again I was still getting the "not enough memory and
> > > > > > > > > > processes could not run" errors.
> >
> > > > > > > > > > I uninstalled Business Contact Manager (it needed the original installation
> > > > > > > > > > CD which I had with me) and re-booted again.
> >
> > > > > > > > > > Now Outlook ran perfectly - and faster than I'd seen it in a long time.
> > > > > > > > > > I re-installed the office and Vista SP2 updates and re-booted. Outlook still
> > > > > > > > > > performing perfectly.
> >
> > > > > > > > > > The "only thing I lost" was all my BCM contacts - a good number of hours
> > > > > > > > > > work - BUT I have all my email accounts working, folders and files
> > > > > > > > > > (attachments) behaving properly plus my calendar with appts still there.
> >
> > > > > > > > > > I may gather the courage to re-install BCM - but I am still grieving over
> > > > > > > > > > the lost hours and data from this last episode to even think about that yet.
> > > > > > > > > > I might just go buy Act! and have done with it...
> >
> > > > > > > > > > Hope this helps..
> >
> > > > > > > > > > "DaveG" wrote:
> >
> > > > > > > > > > > Yes please - a link to a fix would be great...
> >
> > > > > > > > > > > "Tbour" wrote:
> >
> > > > > > > > > > > > Would you mind sending me the links to the other websites that discuss the
> > > > > > > > > > > > issue.
> >
> > > > > > > > > > > > Thanks.
> >
> > > > > > > > > > > > "RDU" wrote:
> >
> > > > > > > > > > > > > I hear you! As I mentioned below after reading here, and on several other Web
> > > > > > > > > > > > > services, that the file 'mapisvc.inf' is the culprit. The fix was, & it
> > > > > > > > > > > > > appears to have worked for others, was to gain Administrator rights as it was
> > > > > > > > > > > > > initially locked out by SYSTEM, then reinstall the SP2 BCM update. As I noted
> > > > > > > > > > > > > this didn't work for me. As a last ditch effort I'm going to uninstall all of
> > > > > > > > > > > > > the SP2 updatez once again then 'patch' the file to see if it works the 2nd
> > > > > > > > > > > > > time around!
> >
> > > > > > > > > > > > > "Tbour" wrote:
> >
> > > > > > > > > > > > > > I had exactly the same thing happen to me. Installing BCM SP2 caused me to
> > > > > > > > > > > > > > get an "out of memory" error while loading BCM. Outlook seemed to function
> > > > > > > > > > > > > > OK but BCM would not run. The only way to get it to work again was to
> > > > > > > > > > > > > > uninstall Office 2007, I was not able to find any uninstall capability for
> > > > > > > > > > > > > > BCM SP2. Once I reinstalled Office 2007 from the disks, BCM worked again
> > > > > > > > > > > > > > with BCM SP2 gone. Ugh.
> >
> > > > > > > > > > > > > > I actually changed to a new HP Pavillion after all this thinking the problem
> > > > > > > > > > > > > > would go away. It still happend. My conclusion is that there is something
> > > > > > > > > > > > > > about my Outlook file or BCM file that is causing the problem. Any
> > > > > > > > > > > > > > suggestions would be-
> ...
> > read more »
> Since this is a long thread...
> You have run Outlook as admin, to try to get around the "out of
> memory" error? Which may have something to do with regular user not
> being able to update Outlook's mapsvc.inf file.
>
I have now run outlook as admin, re-installed bcm, run outlook as admin and
received the same "insufficient memory" alerts and failure to open folders.
Removal of BCM returns everything to normal.
"Luther Blissett" wrote:
> On Jun 12, 4:19 am, DaveG <Da...> wrote:
> > The fact it is working on one not the other would indicate some sort of issue
> > with the one it's not working on.
> > HOWEVER - as this is not an isolated issue and there are more of us facing
> > this problem and not everyone has two machines to play with, I feel there
> > should be more impteus from MS to help resolve it - they are clearly aware of
> > it.
> > I downloaded this weeks updates and yes a new one came in for Outlook
> > (KB969907) - but after re-installing BCM after the update I found it did not
> > help this particular problem.
> > "RDU" wrote:
> > > One other very interesting but very perplexing item popped up just now as I
> > > was using OL on my laptop. Very often I copy the .pst file in question back &
> > > forth between my PC & laptop as I need to work with the profile on both
> > > machines.
> >
> > > SP2 is installed on my laptop & the profile (.pst) on OL with the BCM add-in
> > > activated works perfect! However on my PC it doesn't work! That leads me to
> > > believe that there may be a registery issue on my PC.
> >
> > > Do you have any thoughts on this?
> >
> > > "DaveG" wrote:
> >
> > > > Hi Randy
> >
> > > > That makes fascinating reading and I can just about get my head around the
> > > > profiles aspect.
> > > > I only run with one profile as far as outlook is concerned.
> > > > I have two user accounts (admin & user) but only one profile for mail..
> >
> > > > Can't wait to see MS get a patch or work around sometime soon, I need to be
> > > > able to get on with forecasts etc that I've lost access to....
> >
> > > > Well done on finding the discrepancy though...
> >
> > > > Regards
> > > > Dave
> >
> > > > "RDU" wrote:
> >
> > > > > Dave--
> >
> > > > > I've yet to contact MS TS yet, however I found something very peculiar
> > > > > today. After uninstalling/reinstalling SP2 several times I continued to get
> > > > > the out of memory error with the BCM add-in in place.
> >
> > > > > But today when the Tuesday MS updates came out the SP2 update along with the
> > > > > companion updates were listed as well. So I installed everything.
> >
> > > > > One critical step that I left out of my previous posts because I never
> > > > > attempted the test before is that I run several profiles (obviously with ther
> > > > > own unique .pst files). Well, this time I opened 1 of the others & it behaved
> > > > > as though BCM had not been installed & went through its requisite steps, then
> > > > > everything performed nominally with the BCM add-in active! I did so on the
> > > > > next profile & everything performed nominally again. However, when I opened
> > > > > the 3rd profile, I didn't get the BCM installation dialog. I then selected
> > > > > BCM as an add-in, shut down OL & reopened it then BAM, the dreaded out of
> > > > > memory error again. After deselecting it & re-opening OL, it worked fine.
> >
> > > > > So, I'm encountering this error on an isolated .pst file. My qestion for you
> > > > > is do you also run several profiles & it fails on all or do you just run one
> > > > > profile?
> >
> > > > > As an asde, Windows Secrets, informed me today after I reported the problem
> > > > > to them that they have an article coming out at the end of the month
> > > > > reporting that users don't have to have Office installed at all! I have no
> > > > > idea what it's all about unless it's something like Office Live or not. Stay
> > > > > tuned...
> >
> > > > > --Randy
> >
> > > > > "DaveG" wrote:
> >
> > > > > > Friend of mine mentioned he may be able to get my BCM contacts back - so I
> > > > > > guessed it was a database existing on my machine which is Vista 32 with 4GB
> > > > > > memory and plenty of disc space.
> >
> > > > > > Having already run the non-uninstallable Vista SP2 update and lost
> > > > > > functionality of BCM I previously stripped out my BCM leaving me with just
> > > > > > Outlook 2007.
> >
> > > > > > Today I tried re-installing BCM - and yes - it found my database and
> > > > > > contacts - WOOPPEEE!
> >
> > > > > > SADLY!!! - no sooner had it finished installing, registering and settling
> > > > > > down - the first folder I chose to open caused the now usual "not enough
> > > > > > memory" message and failure to function.
> >
> > > > > > I have uninstalled it again and Outlook 2007 is now functioning safely again.
> >
> > > > > > So - Microsoft - please can you supply me with a fix to iether the SP2 which
> > > > > > you broke in your latest update - or give me a more recent copy of BCM -
> > > > > > (which I also paid for) that will work with Vista SP2...
> >
> > > > > > Question: I have several friends who have "upgraded" if that is the term to
> > > > > > windows 7 and they really rate it. Would I regain my BCM functionality if I
> > > > > > went and installed W7? Anyone know or care to hazzard a guess?
> >
> > > > > > Dave
> >
> > > > > > "RDU" wrote:
> >
> > > > > > > ARGH!!!!!!!!!!!!!!! i tried the nice little MS Office 2007 SP2 uninstall tool
> > > > > > > & it supposedly worked...NOT. I then uninstalled SP2 & all of its components,
> > > > > > > uninstalled BCM, then reinstalled SP2 & each of its components individually
> > > > > > > again, restarting at every step. After about 2 hours still no luck. Still
> > > > > > > getting the out of memory dialog with BCM added in. I simply don't have
> > > > > > > further time so I guess I'll plunk down the $50 & let MS TS try & resolve it.
> > > > > > > --Randy
> >
> > > > > > > "DaveG" wrote:
> >
> > > > > > > > Hi Randy
> >
> > > > > > > > Good to know its helped you come to a decision. If you get the courage I
> > > > > > > > lacked (and spirit - too many hours worth of data gone with the wind) - and
> > > > > > > > you re-install BCM - I'd love to know how it goes again.
> > > > > > > > Regards
> > > > > > > > Dave
> >
> > > > > > > > "RDU" wrote:
> >
> > > > > > > > > Dave> > > > > > > > > No problem. Actually your scenario below was similar to one of the links I
> > > > > > > > > saw with some minor variations. I had thought about uninstalling/reinstalling
> > > > > > > > > one more time before getting rid of SP2 entirely. Given your success below
> > > > > > > > > I'll give it a shot & let you know if it works for me!
> > > > > > > > > --Randy
> >
> > > > > > > > > "DaveG" wrote:
> >
> > > > > > > > > > Thanks for the info, good to know there is a future resolution...
> >
> > > > > > > > > > For now, I had to make a sacrifice but I got Outlook working with SP2.
> >
> > > > > > > > > > I uninstalled SP2 - (reverted to a restore point - but it would not roll
> > > > > > > > > > back to any more than the immediate restore point prior to this update and I
> > > > > > > > > > wanted to go back a few more days).
> >
> > > > > > > > > > I uninstalled the BCM update and office update - basically ended up at Vista
> > > > > > > > > > SP1 - however the BCM update would not completely uninstall as when I
> > > > > > > > > > rebooted and fired up again I was still getting the "not enough memory and
> > > > > > > > > > processes could not run" errors.
> >
> > > > > > > > > > I uninstalled Business Contact Manager (it needed the original installation
> > > > > > > > > > CD which I had with me) and re-booted again.
> >
> > > > > > > > > > Now Outlook ran perfectly - and faster than I'd seen it in a long time.
> > > > > > > > > > I re-installed the office and Vista SP2 updates and re-booted. Outlook still
> > > > > > > > > > performing perfectly.
> >
> > > > > > > > > > The "only thing I lost" was all my BCM contacts - a good number of hours
> > > > > > > > > > work - BUT I have all my email accounts working, folders and files
> > > > > > > > > > (attachments) behaving properly plus my calendar with appts still there.
> >
> > > > > > > > > > I may gather the courage to re-install BCM - but I am still grieving over
> > > > > > > > > > the lost hours and data from this last episode to even think about that yet.
> > > > > > > > > > I might just go buy Act! and have done with it...
> >
> > > > > > > > > > Hope this helps..
> >
> > > > > > > > > > "DaveG" wrote:
> >
> > > > > > > > > > > Yes please - a link to a fix would be great...
> >
> > > > > > > > > > > "Tbour" wrote:
> >
> > > > > > > > > > > > Would you mind sending me the links to the other websites that discuss the
> > > > > > > > > > > > issue.
> >
> > > > > > > > > > > > Thanks.
> >
> > > > > > > > > > > > "RDU" wrote:
> >
> > > > > > > > > > > > > I hear you! As I mentioned below after reading here, and on several other Web
> > > > > > > > > > > > > services, that the file 'mapisvc.inf' is the culprit. The fix was, & it
> > > > > > > > > > > > > appears to have worked for others, was to gain Administrator rights as it was
> > > > > > > > > > > > > initially locked out by SYSTEM, then reinstall the SP2 BCM update. As I noted
> > > > > > > > > > > > > this didn't work for me. As a last ditch effort I'm going to uninstall all of
> > > > > > > > > > > > > the SP2 updatez once again then 'patch' the file to see if it works the 2nd
> > > > > > > > > > > > > time around!
> >
> > > > > > > > > > > > > "Tbour" wrote:
> >
> > > > > > > > > > > > > > I had exactly the same thing happen to me. Installing BCM SP2 caused me to
> > > > > > > > > > > > > > get an "out of memory" error while loading BCM. Outlook seemed to function
> > > > > > > > > > > > > > OK but BCM would not run. The only way to get it to work again was to
> > > > > > > > > > > > > > uninstall Office 2007, I was not able to find any uninstall capability for
> > > > > > > > > > > > > > BCM SP2. Once I reinstalled Office 2007 from the disks, BCM worked again
> > > > > > > > > > > > > > with BCM SP2 gone. Ugh.
> >
> > > > > > > > > > > > > > I actually changed to a new HP Pavillion after all this thinking the problem
> > > > > > > > > > > > > > would go away. It still happend. My conclusion is that there is something
> > > > > > > > > > > > > > about my Outlook file or BCM file that is causing the problem. Any
> > > > > > > > > > > > > > suggestions would be-
> ...
> > read more »
> Since this is a long thread...
> You have run Outlook as admin, to try to get around the "out of
> memory" error? Which may have something to do with regular user not
> being able to update Outlook's mapsvc.inf file.
>
I have now run outlook as admin, re-installed bcm, run outlook as admin and
received the same "insufficient memory" alerts and failure to open folders.
Removal of BCM returns everything to normal.