Email addresses deleted after emails are "Undeliverable"

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E

egrwilson

I have had email addresses deleted after sending emails that were returned

"Undeliverable." They are deleted from the auto complete AND in my Contacts.

I have looked everywhere for a setting that controls this with no luck. For

example, I sent an email with too many attachments to someone in address book

and whose address comes up automatically. I received a System:

Undeliverable message. When I went to resend a smaller file, the address was

missing from auto complete. When I went to find it in my Contacts - gone

from there too!
 
R

Russ Valentine [MVP-Outlook]

Outlook does no such thing. Tell us the rest of your story.

Russ Valentine

[MVP-Outlook]

"egrwilson" <egrwilson> wrote in message

news:F9107F3E-1918-4976-897A-C149F4EDD25D@microsoft.com...
> I have had email addresses deleted after sending emails that were returned
> "Undeliverable." They are deleted from the auto complete AND in my
> Contacts.
> I have looked everywhere for a setting that controls this with no luck.
> For
> example, I sent an email with too many attachments to someone in address
> book
> and whose address comes up automatically. I received a System:
> Undeliverable message. When I went to resend a smaller file, the address
> was
> missing from auto complete. When I went to find it in my Contacts - gone
> from there too!
 

pcHavoc

Member
I've recently had an employee report this exact problem. Using Outlook 2007 on a Dell Vostro laptop with Vista Business. He has several times sent an email with too large an attachment and the resulting Undeliverable message has wiped the contact and the autocomplete info from Outlook. This is by no means a power user and it could be that there is more to the story, but I'd sure like to know what it is. Unfortunately he works out of a remote office and it's hard for me to get my hands on the system.
 

Jay

New Member
Outlook version
Outlook 2013 64 bit
Email Account
Exchange Server
I have this happening to two users as well the scenario is as follows forward an email of 87 MB with the attachment user receives it undeliverable because attachment size was exceeded
When he goes back to re-forward the email the contact has been removed from auto complete and from his contacts this is with the PowerPoint attachment and this is all of the story
 

Jay

New Member
Outlook version
Outlook 2013 64 bit
Email Account
Exchange Server
The contact is deleted and has to be re-created
 
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