user with dual addresses but only 1 email displayed

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RichardK

Member
Outlook version
Outlook 2010 32 bit
Email Account
Exchange Server
Hi,

I have an Exchange 2003 server receiving email for 2 domains.

Users are running Outlook 2010.

If someone sends one email to both domains & same user (eg fred@cpy1.com and fred@cpy2.com ), then fred only sees one email in his Inbox. The 'To' field does show Fred's name twice ( resolving each address to his name ), but, I would expect 2 separate emails to appear in the Inbox, one to each address.

The users at this site struggle with their split personality, and this only seeing one email makes life harder for them.

Does anyone know how to cause Exchange/Outlook to show separate emails? I've googled & fiddled with Outlook settings but can't find an answer - the search terms are too generic.

thanks
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
When one messages is sent to 2 addresses on the same mailbox, this behavior is normal. While you can have multiple SMTP addresses for a mailbox, Exchange (and many SMTP servers) won't deliver multiple copies to the mailbox as there is only one account - if you double click the address in the To field, it will show the AD account, not the address the message was sent to. Replies will be from the default account too, not the individual address it was sent to.




If the message is sent twice (separate mailings), one to each address, there will be 2 copies.




One possible workaround is to create a DL in the GAL for each secondary address (remove them from the mailbox first) then make the mailbox the only member of the DL. They will be sent to each DL and delivered to the mailbox. If the mailbox has Send as rights on the DL, the user could reply from the secondary addresses too. The only drawback is if there are a lot of addresses or a lot of users - there will be a lot of DL in the GAL. (I recommend using Fred (Company 2) as the display name on the DL.)




A second option, which is very workable since you use Outlook 2010, is a separate mailbox for each company. Outlook 2010 allows you to add multiple exchange accounts to the profile - and like the DL method (but much easier), will allow users to easily reply from the correct address. The benefit: mail to each company is segregated in separate mailboxes. If the users use smartphones or OWA its not necessarily easier - they need to set up each account on the smartphone or log into each acount in OWA.
 

RichardK

Member
Outlook version
Outlook 2010 32 bit
Email Account
Exchange Server
thanks Diane. Would've been nice if 2 messages were delivered. Users got a bit excited today when they claimed no email was being received into one of their domains. They were all sending test messages around and it took a bit of explaining for them to understand that sending 1 message to 2 addresses on one mailbox would result in 1 message being delivered.

Good idea on the separate mailboxes for each company. Not going to be workable as they are all iphone users and have enough trouble coping with using a smartphone and Outlook on their PC at the same time. It's not a big problem if the mix up their identity and reply from the 'other' address.

thanks again
 
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