Re: An Unexpected Error Has Occurred

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L

Liz

I too have had this problem 2 or 3 times in Outlook. But interestingly I only

get the error if I start a new message and type the name of distribution

group into the To: or CC: field directly without opening the Select Names

applet.

Here's why it occurs in my environment. I sometimes accidentally delete a

group when I'm editing it. SO I have to rebuild the group. But when you are

on the New Message screen and you type in a DL name directly into the To

field, you are actually pulling the previously used DL name from a little

quickie picklist - the list of available names when you type directly into

the To: field is actually a list of shortcuts to the distributions lists.

What happens when you accidentally delete a DL is that the link in that list

no longer links to a valid DL. The DL it was linked to is gone.

FIX:

1. Create a New Message

2. In the To:, CC:, and BCC:, fields, type the name of the offending

distribution list, the one you are using when you get the error.

3. Once the list of DLs is displayed, delete the one that gives you the

problem. You are not actually deleting the list, just the shortcut link to it.

4. Click on the TO, CC or BCC link to bring up the Select Names dialogue.

5. Select the offending DL for the To CC or BCC field and click OK.

6. Send your email

7. next time yo usend email you can type the DL right in on the New Message

page and it will now be linked to the correct DL in the address book.

Hope this helps some people liek me!

CHeers.
 
B

Brian Tillman

> Here's why it occurs in my environment. I sometimes accidentally delete a
> group when I'm editing it. SO I have to rebuild the group.


No need to recreate it. It's in the Deleted Items folder. Open that folder,

locate the DL, and drag it back to Contacts.


> But when you are
> on the New Message screen and you type in a DL name directly into the To
> field, you are actually pulling the previously used DL name from a little
> quickie picklist - the list of available names when you type directly into
> the To: field is actually a list of shortcuts to the distributions lists.


It's actually a cache of addresses (both DLs and all other types of addresses)

to which you've sent messages before. It's called the autocompletion or

autosuggest cache.

--
 

Mary Rose

New Member
Outlook version
Outlook 2010 64 bit
Email Account
Exchange Server 2007
I found the easiest way was to go to my address book, deleting the DL I created under Contacts, then recreated it.


I too have had this problem 2 or 3 times in Outlook. But interestingly I only

get the error if I start a new message and type the name of distribution

group into the To: or CC: field directly without opening the Select Names

applet.

Here's why it occurs in my environment. I sometimes accidentally delete a

group when I'm editing it. SO I have to rebuild the group. But when you are

on the New Message screen and you type in a DL name directly into the To

field, you are actually pulling the previously used DL name from a little

quickie picklist - the list of available names when you type directly into

the To: field is actually a list of shortcuts to the distributions lists.

What happens when you accidentally delete a DL is that the link in that list

no longer links to a valid DL. The DL it was linked to is gone.

FIX:

1. Create a New Message

2. In the To:, CC:, and BCC:, fields, type the name of the offending

distribution list, the one you are using when you get the error.

3. Once the list of DLs is displayed, delete the one that gives you the

problem. You are not actually deleting the list, just the shortcut link to it.

4. Click on the TO, CC or BCC link to bring up the Select Names dialogue.

5. Select the offending DL for the To CC or BCC field and click OK.

6. Send your email

7. next time yo usend email you can type the DL right in on the New Message

page and it will now be linked to the correct DL in the address book.

Hope this helps some people liek me!

CHeers.
 
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