Unable to Sync Phones but OWA connects

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sinetkec

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Outlook version
Outlook on the web
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Exchange Server
Hello,

I manage a server for a client that has Exch 2003. When we came into the picture -their OWA was setup and working, but they are unable to sync mobile devices. I have an iPhone that sees the server but fails to retrieve mail. When I run Exchange Connectivity Tests I get the following results:

[TABLE="class: tb tbFixed"]

[TR]

[TD][/TD]

[TD]Attempting to send an Autodiscover POST request to potential Autodiscover URLs.[/TD]

[/TR]

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[TD] [/TD]

[TD]Autodiscover settings weren't obtained when the Autodiscover POST request was sent.[/TD]

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[TR]

[TD] [/TD]

[TD][TABLE="class: tb tbFixed"]

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[TD]
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[TD]Test Steps[/TD]

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[TD][TABLE="class: tb tbFixed"]

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[TD]
Error.png
[/TD]

[TD]ExRCA is attempting to retrieve an XML Autodiscover response from URL https://autodiscover.ansercomm.com/AutoDiscover/AutoDiscover.xml for user mvasquez@ansercomm.com.[/TD]

[/TR]

[TR]

[TD] [/TD]

[TD]ExRCA failed to obtain an Autodiscover XML response.[/TD]

[/TR]

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[TD] [/TD]

[TD][TABLE="class: tb tbFixed"]

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[TD]
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[/TD]

[TD]Additional Details[/TD]

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[TD] [/TD]

[TD="class: addtlDetailsCell"]A Web exception occurred because an HTTP 404 - NotFound response was received from IIS6.[/TD]

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[/TD]

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[/TD]

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I am not sure where the 404 Error is coming from for AutoDiscover, and cannot seem to find that. Internally I cannot access the URL either so I have a feeling that is the starting point to the problem. I have done a bit of research and tried different things:

Form Based Auth on/off

SSL on / off

Port # Changes.

DNS Changes

Presently the OWA still works fine and is usable. I need to find a way to get this error resolved so we can sync mobile devices. Any ideas what I am missing or where I can look to fix this? I hope to be able to help other people with Outlook problems and find that the resources on this site are useful!

Thanks in advance,

Marc
 
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