emails disappearing from inbox outlook 2010 exchange server 2010 major trouble

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arcolino

Member
Outlook version
Outlook 2010 64 bit
Email Account
Exchange Server
hello all, I have an interesting problem that has been going on for a few days now. I have emails come into my inbox then they disappear, they do not go to outbox or sent or junk. I turned of all rules and deleted rules as well.

uninstalled outlook, I did a system restore, unjoined rejoined domain, changed computer name, created new user account profile. Issue happens with outlook closed and in owa. I setup another machine on the network with the client it started happening there. I called websense they filter our emails they said once emails are coming in they are not blocking.

is there some kind of mailbox repair or cleanup in exchange? or reconstruct? the problem started last week friday. I did the restore the day before that same issue
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
Re: emails disappearing from inbox outlook 2010 exchange server 2010 major tro

Do you have a second computer configured somewhere - that is using POP3? That is the usual cause of this behavior. Do you use a smartphone?

A guy recently said he opened a mailbox then changed the mailbox to another one (by changing the user name) and all the mail for the new mailbox went to the old mailbox.
 

arcolino

Member
Outlook version
Outlook 2010 64 bit
Email Account
Exchange Server
Re: emails disappearing from inbox outlook 2010 exchange server 2010 major tro

Do you have a second computer configured somewhere - that is using POP3?

no, if that was the case how do I stop that from happening?
That is the usual cause of this behavior. Do you use a smartphone?

*****yes i have a smart phone its happening there as well, but check this the mails were coming in on the blackberry

the hole time meaning they did not stop coming in on bb but disappeared everywhere else****

A guy recently said he opened a mailbox then changed the mailbox to another one (by changing the user name) and all the mail for the new mailbox went to the old mailbox.

dont understand what u mean by last line is that a fix?
 

arcolino

Member
Outlook version
Outlook 2010 64 bit
Email Account
Exchange Server
Re: emails disappearing from inbox outlook 2010 exchange server 2010 major tro

btw the blackberry account has been deleted that should stop it from doing anything if its not in the picture I hope.
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
Re: emails disappearing from inbox outlook 2010 exchange server 2010 major tro

Blackberry shouldn't be doing this, especially with BES. Now if you are deleting from the BB or reading on the BB and using a hide read messages view in outlook...

My last comment earlier was more of a 'here is another way outlook can mess up the account' to jar your memory, incase you had a profile on another computer and someone might have changed it.
 

arcolino

Member
Outlook version
Outlook 2010 64 bit
Email Account
Exchange Server
Re: emails disappearing from inbox outlook 2010 exchange server 2010 major tro

hi Diane thank you for responding. Im not sure if you mentioned this but this is what I ended up doing. well guess what it was the freaking add-ins I read somewhere to disable add-ins which I did now my emails are not disappearing! I disabled all of them I'll start enabling one by one to identify which one is the bad add-on. Thank you again.
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
Re: emails disappearing from inbox outlook 2010 exchange server 2010 major tro

Let us know which one was the problem.
 
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