Unable to download e-mail sub account in OL 2010. No probs with Mailwasher

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Senior Member
Outlook version
Outlook 2010 64 bit
Email Account
Bit strange this, for around 6 months I have been downloading my emails from btinternet.com from my primary and 2 sub accounts without problems. Recently I noted that one of my sub accounts was not being downloaded, I use MailWasher Pro to download the headers only so I can delete anything I don't like before downloading the email. MW Pro was showing the headers for all accounts so I know that my settings - user name and password - are okay.

I have made no changes within OL 2010 so do not understand why this sub account is unable to be accessed by OL2010. I have re-entered the right details, I have deleted the account in OL2010 and re-entered the settings but there is still the problem.

On adding a new account I get a failed error:

Establish Network Connection - Ticked green.

Search for AJ******@btinternet.com servers settings - Ticked green.

Log on to server and send test email message - Red cross error.

I see a small screen box with my user name and password *********** I have deleted the *********** and re-entered the correct password, still no luck and the same screen re-appears!

I cannot see a way to edit the account within BTinternet only a 'delete' button, however I cannot just delete it and enter it again as a new account as I will not be able to use the same email name again, so I either find a way to fix it or have to advise all my contacts who use this account that I have changed it! A long and messy job.

Any suggestions as to what may have gone wrong and how fix it would be appreciated!!
Hi Diane.

Thanks for your reply, I have sent an email from OL 2010 to my two sub accounts, then I checked that I can access my main and both sub accounts directly via the BT login screen. The email I sent to both sub accounts were shown in both in boxes.

Progress, of sorts! This morning I have managed to add the sub account to OL 2010. Although I had deleted the original account in OL my now new account is shown as the original name followed by (1) and I have a new profile? at the base of my tree pane with the same name plus (1) I have changed the download location to my main account as I had before but would like to remove the profile (1) at the base of my tree pane.

Hope this makes sense.


The name(1) is not a profile but an data file. Right click on it and choose Properties then Advanced and change the name. If that doesn't change it (you may need to restart outlook first), go to File, Account settings, double click on the account and choose More settings. Change the display name there - this will change in it the From list too.
Hi Diane.

I have renamed the file back to my old name, however I would like to remove (Delete) the whole line, I have changed the destination of emails sent to this address to my main account so this reference is superfluous. I am sure I 'Closed' it under right click menu but it seems to have come back again!
Hi Diane.

Thanks for your help, all sorted:). I'll be back when I screw it up again :( !!
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