can't view email body please help!

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ippokun

Member
When I am reviewing some historic emails, I can see the following details in my inbox, however when I then double click on the emails to display the details I get nothin:confused:
 

ippokun

Member
the email is at archive folder, and haven't tested yet using safe mode.

do you mean safe mode in start up or in outlook safe mode?
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
Outlook Safe mode. I'm wondering if security software is blocking it.

It's also possible the archive process was messed up and the details you see is all there is. How was the archive created? What is the source of the details you see when you look in your inbox?

To open Outlook in Safe mode: Close Outlook then hold Ctrl as you click on the Outlook icon. You'll get a message asking if you want to start in Safe mode. Click Ok.
 

ippokun

Member
please do take note that this emails came from lotus to outlook. our users are migrated from lotus to outlook. thanks!
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
Oh. I wonder if the messages were corrupted during the transfer.

Are you using lotus on the back end and Outlook on the front end or did you migrate away from lotus completely?
 

ippokun

Member
we migrated all they way, we don't have access to lotus notes anymore, we are now using the outlook of office 365
 
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