Cannot open certain emails

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Ra222r

Member
Outlook version
Outlook 2010 32 bit
Email Account
IMAP
Hi All,

Hoping you can assist with this problem that keeps recurring every now and then.

For some reason I cannot open emails with larger size attachments, it's almost as if it won't download it. When I try to open it, it shows a progress bar running above the reading pane but then after a while it just says it cannot open it.

Thanks in advance!
 

Ra222r

Member
Outlook version
Outlook 2010 32 bit
Email Account
IMAP
Hi Diane,

Thanks for the speedy reply!

My Auto Send and receive was set to 30min, I have now set it to 5min as you suggested.

It seems to be mostly 5MB and up but there is a little folded stub that appears next to the closed envelope which I have seen appear next to mails of 3KB in size however the smaller mails can be opened. If I right click on the problematic mails there is an option that says mark to download where "open" would normally be. If I click it the stub then gets a blue arrow pointing down obviously showing it is now marked for download but it never does nor can I ever open it. This is really frustrating, hope you can help :)

Thanks!
 

Ra222r

Member
Outlook version
Outlook 2010 32 bit
Email Account
IMAP
So I managed to solve the problem :)

The issue has to do with the connection, larger emails take longer to download and if there is a problem with the connection somewhere then it times out without telling you, unless you understand error codes. I tested it with a better connection and it works 100%.
 
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