Unable to forward email with URL

[Cristian3082]

I have a customer that has recieved an email with a URL, when he attempts to forward the email the link turns into plain text. How can I fix this?

 

[clark kent]

Hi friend,Did you check is the hyperlink is formed from your side if yes then there is a problem at recipient side. It has to done some change in the setting option.Click Tool >>Option >> Mail format tab>> And in message format section chose the HTML format.In same Tb there is a another section by the name of Editor Option is present go to it and Click on Editor Option button >> Proofing >>Disable Internet and file address OptionAfter that Click on Auto Correct Option in which at Auto Format and Auto Format as you Type enable Internet and network path with hyperlink. ThanksClark Kent

 

[Diane Poremsky]

To clarify what Clark is saying, is the url plain text as soon as he hits forward or in the Sent folder, or only when the recipient receives it?

Even if it's a plain text message, outlook will render a properly formatted link as clickable when it's sent - even though its not clickable in the compose window.

If its plain text on the recipients side, the message is likely being forwarded as RTF and the winmail.dat file is getting lost or the recipient is not using Outlook.

Outlook is sending winmail.dat attachments