Fabio Quintal
Member
- Outlook version
- Outlook 2010 32 bit
- Email Account
I use my company's google apps account and one of my jobs is to respond to emails from clients, some are request to add info to their account, some are to request reset to their passwords and some are for technical support...I have an main email address through google apps and three different aliases...I think google calls them groups. Because we're a small company I sometimes respond to technical support after hours when I'm at home or from my android phone. So I use Outlook 2010 at the office and had been trying to use Outlook 2010 at my home laptop. I had been trying to use Outlook in POP mode, but found that they don't sync well with a second computer. I had created fake (send only) accounts for my aliases and modified some macros I found on this site to create my own REPLY and REPLY ALL macros to automatically send from the alias accounts. The reason for the REPLY ALL macro (as opposed to the plain REPLY macro) was due to the fact that I need to send an email to the aliases I was responding from, so other people in the company (two of my bosses and 1 other employee) could see my responses and not respond themselves (we were frequently responding twice), so the REPLY ALL is very important. This works rather well as long as I'm only using it on one PC, but when I thrown in the mix the PC at home, then I can't synchronize what was responded or not...I pretty much have to go by memory. I tried using the gmail interface but the conversation mode is horrendous...the way gmail puts threads together is hard to tell where one begins and ends. So decided to stick to Outlook. I tried using IMAP but creating the aliases in Outlook as the fake accounts (aliases) was a challenge, to say the least - it created multiple IMAP folders. So I found Google Apps Sync for Microsoft Outlook (GASMO) and it looks like it will help with the syncronization and all my previous macros seem to work, except for the REPLY-ALL, in fact the built in REPLY ALL doesn't work (which explains why the macro doesn't work). The previous version of REPLY ALL will add the address that the email was being sent from to the TO field so that everyone got a copy of my response. In GASMO, it was no longer necessary to create the fake aliases because they were already part of GASMO, so when I responded from to an email that was sent to an alias it would automatically reply with THAT alias. The problem is that it no longer is adding the alias address to the TO field anymore when I REPLY ALL. I can manually add or as I had done, had added the macro to automatically add it to the BCC field (I couldn't figure out how to add it to the TO field without replacing the email already there or somehow the macro adding the name of the person instead of the email address). Either way, neither the manual add to the TO field or the BCC field worked well. I would get two messages in the conversation thread, one from the SENT folder and one from the inbox. This in itself was not a problem but I found that if I tried to delete it manually or via a rule, it would delete both my response from the SENT folder and the inbox. I would then manually have to move the message from the DELETED folder back into the SENT folder. It just has become a pain the butt. I found no way to delete the inbox message from the inbox without deleting the sent (I'm not sure how they're tied together). So I know this is a very long winded message to ask...what happened to the built-in REPLY ALL? I figure if I can get it to work correctly the macro will work too...in fact, I may not even need the macro itself since it appears to put the correct alias in the response. It this because I switched to GASMO and GASMO doesn't have this functionality? or is it because it sees the alias as a self address as opposed to before when it was seeing it as separate address it would allow the TO field to reply to that address? If so, will going back to IMAP and creating the fake addresses as POP accounts work?
