Random message selected after hard delete

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mikolajek

Member
Outlook version
Outlook 2016 32 bit
Email Account
Exchange Server
I'm using Outlook 2016 32bit (16.0.7341.2021) and observing a weird behavior when hard-deleting messages (i.e. using Shift+Delete).

What happens is when one or more messages are deleted that way, after deletion Outlook goes to any random message below the deleted one(s), regardless whether it's unread or read. This does not happen when I use "soft" deletion by pressing only the Delete key.

I don't think this is a designed behavior and I haven't found any option that would look responsible for this. Is anyone able to assist me with getting rid of this issue?
 

mikolajek

Member
Outlook version
Outlook 2016 32 bit
Email Account
Exchange Server
No, I'm not a fan of the conversation view, so I keep using the message-by-message view, no grouping.

Oddly enough I have exactly the same version installed on my other laptop and this does not happen there...
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
i have the same version and can't repro (a new build should be out Friday) - my best guess right now is a corrupt view. Try change the view or resetting the view on the folder and see if that fixes it.
 

plinste31

New Member
Outlook version
Outlook 2010 64 bit
Email Account
Exchange Server
I suggest you to reboot pc and repeat it.
 
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