AVG has banjaxed Outlook.

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mr_malkovich

Senior Member
Outlook version
Outlook 2007
Email Account
Exchange Server
Hi all. Outlook 2016 on Windows 10, running Windows Defender and AVG. I installed and ran MalwareBytes the other day, then uninstalled the program afterwards. An AVG window popped up, saying a second antivirus is running on the computer and do I want to go back to using AVG exclusively? I said yes. Since then, Outlook takes roughly 30 minutes to open, and when it does it mentions it disabled an AVG antivirus add-in. I also get frequent messages of Outlook retrieving data from the server. What can I do?
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
You don't want to run both Defender and AVG. Defender should be turned off if you are using AVG (or uninstall AVG if you plan to use Defender). You don't really need the outlook addin... I always recommend disabling the AV/Security addins.

Do you have a restore point for before you installed malwarebytes? That might fix the problems... especially if disabling one of the AV's doesn't fix it.
 
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