Receiving mail for account that has been deleted

Wade Campbell

Outlook version
Outlook 2016 64 bit
Email Account
I have started to receive email for an account that has long since been deleted.

The account does not show up in the account list (File/Account Settings/Account Settings/Email), and there are no pst/ost files in my Outlook data file folder with a name resembling the deleted account.


(Also, a rule that deletes all incoming mail to this deleted account does not work automatically, but does work when I run rules "manually")


Senior Member
Outlook version
Outlook 2016 64 bit
Email Account
Office 365 Exchange
If you haven't used your OneDrive account in the past two years, you will receive an email warning.

If you receive an email like this, it's because either:
  • You haven't used your OneDrive account in two years.
  • You used your work or school account to create a personal Microsoft account some years ago. This could have been for Xbox, Skype, or, but resulted in a OneDrive account also being created.
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