Receiving email

[Required Alias]

Searched here but didn't find the answer.
Outlook 2007
For years Outlook has updated my email periodically. Don't know if it was every 30 minutes or every hour, but it updated. F9 would give me a manual update. In the last couple of months, updates are apparently done once a day at night. F9 does nothing.
NO, WAIT!!! Not quite true. Updates to the INBOX happen nightly. F9 to the INBOX does nothing.
BUT, I have created a rule sending all email to a folder I created - NEW MAIL. Strangely, email is updated hourly? in the NEW MAIL folder and F9 works perfectly - sending new email to NEW MAIL. If I disable the rule, sending email to INBOX, updates are nightly and F9 doesn't work. How do I get INBOX to check for email hourly and houd do I get F9 to work for INBOX?

 

[Diane Poremsky]

This is with a pop3 account? Are you using custom send and receive groups? (Not really needed unless you have a lot of accounts or aren't checking mail in all accounts).

I would go to %appdata%\microsoft\outlook (type or paste that in the address bar of windows explorer) and delete it - this will reset the send and receive settings to the default. Then press Ctrl+Alt+S to open the send and receive settings - the default should be to check mail every 30 minutes. You can lower to it if desired, but stay above 5 - 8 minutes for best results.

 

[Required Alias]

OK, did that . . . I think. Default is check mail every 30 minutes. No idea what a 'Group" is, but in settings I have one group - All accounts. Yes, all are pop3. I'll see if it helps, thanks.

 

[Diane Poremsky]

one group is fine - it just means that all of your accounts use the same send and receive settings.

 

[Required Alias]

Well, I think I'm making progress. Email still doesn't update but once a day. OTOH, F9 DOES update. This is good. But that leads to a second problem. My Inbox (that's Inbox in the left column) now shows 15 unread messages but the list of messages on the right pane just shows 11. Where are the remaining 4?
FWIW, I have 2 folders? on the right - Personal Folder and "Mine." All info I'm giving is on the "Mine" folder. Personal folder is empty.

 

[Diane Poremsky]

In that send and receive dialog, what are your settings? This is the default in Outlook 2010 and up - i forget what the 2007 defaults are. My settings should check mail every 30 minutes automatically. Click the Edit button to see settings for each account - on that page, both the send and receive mail items boxes should be checked, otherwise mail only sends when you select the account on the send and receive menu.

 

[Required Alias]

Thanks for all the help. I'll try that and see what happens.
2 related questions.
Under "Send/Receive Groups, I see all email is to be sent to Personal Folders>Inbox. How do I change that to a different folder?
Junk Mail - how do I send that to a different folder?

 

[Diane Poremsky]

Under "Send/Receive Groups, I see all email is to be sent to Personal Folders>Inbox. How do I change that to a different folder?

For pop3 accounts: You can change the delivery folder in Tools, Account Settings - select the account then Change folder button. Or use Rules to file mail in other folders. IMAP and others can't be changed to use other folders.

Junk Mail - how do I send that to a different folder?

That can't be changed - you can disable the junk filter feature but can't change the folder.

 

[Required Alias]

OUTSTANDING!!!!! Looks like it's working perfectly!!!
Thanks very much for your patience.