receiving duplicate attachments in Outlook for GMail IMAP

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R

Richard

Hi,

I'm using Outlook 2007. I have my Gmail account set up as IMAP.

When I receive an e-mail message in my Gmail account in Outlook that has

attachments, I receive two copies of each attachment. For example, a message

may have one attachment, but there are two attachments in the message. If

there are two attachments, I receive four attachments in the message.

However, when I check my Gmail account, the same message only has the

original attachment.

Any ideas on why this happens?

Thanks,

Richard
 
M

Milly Staples [MVP - Outlook]

Disable mail scanning or uninstall it. See if it works now after a reboot.
 
R

Richard

Thanks. I tried this and it worked.

As a test, after turning off content filtering I turned it on agtain, and it

is working.

Not sure why this is happening. Maybe a Gmail glitch?

Thanks,

Richard
 

arnold1943

Member
Outlook version
Outlook 2010 32 bit
Email Account
IMAP
I am having the duplicate attachments problem, so am picking up on this thread.

How and where do I disable mail scanning? I am using Outlook 2010 (32 bit) with gmail.

Thanks

Arnold1943
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
You can test it easily by closing outlook and restarting in safe mode.

To open Outlook in Safe mode: Close Outlook then hold Ctrl as you click on the Outlook icon. You'll get a message asking if you want to start in Safe mode. Click Ok.

To disable email scanning, go to File, Options, Addins and click the Go button at the bottom. Deselect the addin and close the dialogs.
 

arnold1943

Member
Outlook version
Outlook 2010 32 bit
Email Account
IMAP
Thanks very much for this reply.

I am not sure how opening it in safe mode would test it. Do I keep in safe mode until I get a message with an attachment? Can I send it to myself to test it?

If I disable Kasperky scanning, doesn't that make my system open to email viruses?

Thanks

Arnold1943

You can test it easily by closing outlook and restarting in safe mode.

To open Outlook in Safe mode: Close Outlook then hold Ctrl as you click on the Outlook icon. You'll get a message asking if you want to start in Safe mode. Click Ok.

To disable email scanning, go to File, Options, Addins and click the Go button at the bottom. Deselect the addin and close the dialogs.
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
Yes, stay in safe mode until you get an attachment, or send one to yourself.

No, disabling the antivirus's *email scanning* feature will not make you less safe or open to email viruses - it just gives you early warning about messages you would probably never open anyway (because you identified them as possible spam by the content, sender, or other visuals). If you slip and try to open an infected attachment, outlook writes it to the hard drive, where your virus scanner will pick it up as it scans all writes to the drive.
 

frozenbase

Member
Outlook version
Outlook 2010 32 bit
Email Account
IMAP
Okay, I've noticed this problem too. I am using Microsoft Security Essentials (which has no email scanner), and am on Win7 Ult 64 bit machine. My Outlook is 2012, 32-bit. I am connecting to Gmail too, and see the double attachments, but not consistently. It is very strange. If I send myself an email w/ an attach, I don't get a double. Will come back to this thread if I can narrow down the cause. My active add-ins in Outlook are:

* Business Connectivity Services Add-In

* COM Addin for Microsoft Outlook Hotmail Connector (I'm using this purely for my calendar and contacts)

* Microsoft Exchange Add-in

* Microsoft Outlook Social Connector

* Microsoft VBA for Outlook Addin

* OneNote Notes about Outlook Items

That's it.

Not expecting much help on this, since it is not consistent, but wanted to put this on the thread in case, and at least subscribe to the thread.
 
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