Outlook 2019 having issues with 'people search' and not making suggestions in email To: etc

Status
Not open for further replies.

astro46

Senior Member
Outlook version
Outlook 2016 64 bit
Email Account
IMAP
Locally Installed version of Outlook in Office 2019, (not 365).

From beginning, 3 days ago, there have been problems with finding contacts. Sometimes the entire name has to be typed. This happens in 'search people' . and not finding names when typing into email To: fields. I can use drop down to select name. then it will suggest that name later. Same with entering groups.

I have the Outlook contact folder picked as default in data, and set as address book. I do not use contacts at the onedrive site.

In ver. 2016 it all worked fine.

any suggests on what settings to check?
Or am I better off going back to Office 2016? I don't know of anything that is especially better in ver 2019, only that support will continue for a few more years.
 

astro46

Senior Member
Outlook version
Outlook 2016 64 bit
Email Account
IMAP
Diane, thanks for suggestion.
I tried emptying the autocomplete. didn't help.
When I ask to check names in email To: field, it comes back with 'Outlook doesn't recognize XXXX', when I ask to show more names it always is looking in the outlook.com data file. I would have to keep switching to the .pst data file. Frankly I would like to totally remove the outlook.com data file from outlook since it has always been a source of annoyances, but it seems to be necessary using calendar, which syncs to my iphone.
perhaps the problem is outlook defaulting to the .com data file. in control panel>mail>data files I have outlook.pst set as 'default. the outlook.com file is also listed.

Jeffrey
 

Schendel

New Member
Outlook version
Outlook 2016 64 bit
Email Account
Exchange Server 2013
I've noticed this as well. It's a huge step back. Do you think MS will address this in an update?
 

astro46

Senior Member
Outlook version
Outlook 2016 64 bit
Email Account
IMAP
I've noticed this as well. It's a huge step back. Do you think MS will address this in an update?

In the past MS hasn't shown itself to be responsive to problems. They're more focused on the next sales pitch.

Our best hope is that Diane has a workaround or solution for this issue.
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
Open the address book, then go to it's tools > options. Set the search order to custom and arrange the contacts folders in the order of folder with the most contacts. That should solve the check names problem, although it shouldn't be a problem if the contacts folder is enabled as an address book as outlook will check every contacts folder until it finds a match (then quit searching additional address books).

2019-03-11_23-55-34.png
 

astro46

Senior Member
Outlook version
Outlook 2016 64 bit
Email Account
IMAP
Thanks Diane. this seems to have fixed the People Search.

Still having problem with Outlook finding suggestions for names in email.
- type a name in To: field (if the name has been used previously it will appear as suggestion).
- In OL16 a red line would eventually appear under the name, allowing me to click and pick among the choices.
-Now I have to click 'check names', it then tells me 'no suggestions",
-click on "show more names" which gives a list of names with the one I want, generally right at the top.

Why isn't OL19 offering the names as suggestions in the email, as OL16 did? Is there a setting missing? Or a service that may have been turned off?

Jeffrey
 

astro46

Senior Member
Outlook version
Outlook 2016 64 bit
Email Account
IMAP
Diane,
I have tried uninstalling and reinstalling office 2019.
I still do not see, when addressing an email, the red squiggly line below a newly used name, or the pop up window asking which possible name do I want to select. It only tells me 'no suggestions'.

This must be a setting, missing service, or something else, on this new computer, as I tried installing Office 2019 on laptop and it works ok there.

Thanks for any suggestions.
Jeffrey
 

misha

Member
Outlook version
Outlook 2016 32 bit
Email Account
Exchange Server 2013
I also tried to install office 2019 but its showing error in installing it
 

astro46

Senior Member
Outlook version
Outlook 2016 64 bit
Email Account
IMAP
Seems like this is worse than i thought. Apparently not a OF19 problem. I installed OF16 and having the same issue with Outlook not being able to suggest contacts ('check names') when addressing an email. A some setting or service on this new computer? I have not been able to figure out what it is.
 

astro46

Senior Member
Outlook version
Outlook 2016 64 bit
Email Account
IMAP
in Outlook options both 'automatic name checking' and 'auto complete' are checked.
 

astro46

Senior Member
Outlook version
Outlook 2016 64 bit
Email Account
IMAP
I think that I have solved the problem. took hours of searching and trial and error. I looked again at the address book options (where diane pointed me to, above). I noticed that in addition to global address book (whatever that is?) there were 2 "contacts" address books. one was already at the top of the list. I added the second one, moved it to top of list, removed the other one. and check names started giving options. I suspect that simply adding the second address book would have fixed it. I guess global wasn't so global.

I knew that both my local email account and the outlook.com account had "contacts" named address books. I tried to rename them from several places but it wouldn't work. Obviously, if they had different names this whole problem might have been more easily solved. But confusion and inefficiency is a hallmark of microsoft. they are loath to give it up.

I have yet to see the red wavy line appear.
 
Status
Not open for further replies.
Similar threads
Thread starter Title Forum Replies Date
U Outlook 2019 VBA run-time error 424 Outlook VBA and Custom Forms 2
K Outlook 2019 Randomly Disconnecting from Gmail Servers Using Outlook 5
P Outlook 2019 UI changes after 20H2 update Using Outlook 1
Travis Lloyd Messages Won't Display In Outlook 2019 Home & Business Using Outlook 0
J Outlook 2019 i dont want to buy the snake oil ost to pst programs Using Outlook 1
R How to Sync *all* Google Workspace Mail Folders with Outlook 2019 (MS365) Using Outlook 3
witzker Outlook 2019 is cutting Picture Extension *.pn_ Using Outlook 3
A Outlook (and Office) 2019 Logging Using Outlook 2
witzker Open Contact missing in Outlook 2019 Using Outlook 2
C All Gmails don't show in Outlook 2019 Using Outlook 2
witzker Macro to move @domain.xx of a Spammail to Blacklist in Outlook 2019 Outlook VBA and Custom Forms 7
pcunite Outlook 2019/O365 Build 13127.20408 errors when using MAPI calls Using Outlook 1
T Changing Sent Items location in Outlook 2019 Using Outlook 0
J How do I disable advertising in Outlook 2019? Using Outlook 13
H Outlook 2019 Certificate error Using Outlook 2
R Outlook 2019 Using Outlook 0
C Outlook 2016/2019 hangs after being open for an extended period Using Outlook 4
F outlook.com Exchane Server corrupts data Since September 2019 Using Outlook.com accounts in Outlook 6
J Is it no longer possible to suppress Outlook 2019 Invalid Certificate name mismatch security alert via Registry? Using Outlook 1
J How to open OST file in Outlook 2019 & 2016 Using Outlook 1
L Outlook 2019 MAC sync error after working for 4 hours Using Outlook 1
T How to Export mailbox from Outlook 2019 to MBOX format? Using Outlook 1
W Outlook 2019, Outlook Proplus v1808/1809 Unexpected Calendar Cache Using Outlook 4
S vba outlook search string with special characters Outlook VBA and Custom Forms 1
F Wishlist Outlook suddenly began synchronizing deleted items every time I delete a single email. Using Outlook 1
P Outlook calendar and contacts sync problem-outlook disconnects Using Outlook.com accounts in Outlook 2
HarvMan Toggle between calendar and email in Outlook 365 Using Outlook 2
V Outlook error 500 Using Outlook 2
F Email being marked as Spam by Gmail and not being visible in Outlook Using Outlook 3
S Mac Outlook 365 Questions Using Outlook 0
M Outlook calendar is missing Using Outlook 2
G Save and Rename Outlook Email Attachments Outlook VBA and Custom Forms 0
G Trigger script without restaring outlook Outlook VBA and Custom Forms 7
T Have you written an articles about Outlook? Using Outlook 3
V Compound IF, OR, AND in Outlook form Outlook VBA and Custom Forms 4
A Any way to make Outlook Calendar invitations look right to Gmail/Google Calendar users? Using Outlook 3
R Outlook 365 update sets delete from server flag Using Outlook 1
M How to setup outlook after importing old account information - Entering email account info creates with "(1)" after the account! Using Outlook 1
P Prevent Outlook 2016 from using DASL filter Using Outlook 4
I Button PDF in Outlook Contact custom form Outlook VBA and Custom Forms 1
G VBA to save selected Outlook msg with new name in selected network Windows folder Outlook VBA and Custom Forms 1
X Outlook automation pull from PDF Using Outlook 5
O Outlook 365 - How to create / copy a new contact from an existing one? Using Outlook 3
M Gmail address associated with Outlook on new phone Using Outlook 9
D Cannot populate certain UserProperties in Outlook from Excel Outlook VBA and Custom Forms 2
F Excel VBA to move mails for outlook 365 on secondary mail account Outlook VBA and Custom Forms 1
G Outlook 2016: Want IMAP Data Files on My D: Drive and Not C: Drive Using Outlook 1
V Validating Outlook form with "OR" and "AND" Outlook VBA and Custom Forms 1
D Outlook 2016 64bit, Cannot Save in 'HTML', format Using Outlook 1
J Connect outlook to office365 exchange _without_ signing in office apps Using Outlook 4

Similar threads

Top