Specific Incoming Email Address Immediately Deleted

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LoztInSpace

Senior Member
Outlook version
Outlook 365 64 bit
Email Account
Exchange Server
Win 10, MS 365 Subscription running on desktop, laptop and android cell
After verifying the problem is the same on both Win machines, the laptop and cell were shut down and trouble shooting was done only on the desktop.
Configured email accounts include Outlook .com and Comcast.com which is the primary/default.

When a specific email address, we'll call it emailX, is received, it briefly appears in the Comcast Inbox then disappears
  • Oddly, it is a Outlook.com address and no other incoming email is affected in this way
  • After deletion, there is no sign of emailX in any of all the Outlook/Comcast/ email and archive folders
  • There are no Outlook rules configured for either account
  • There are no rules defined at Comcast.com
  • Symantec is the installed security so during trouble shooting, I disabled the Symantec spam Outlook addin and then temporarily disabled both the Symantec FW and virus security. There is no other email scanning software running
  • Other than Exchange, there are no other Outlook addins
  • If have run the MS Office Repair

When access the Comcast email account via the web browser
  • The Trash folder option to Restore Deleted Items shows the missing emailX items
  • If emailX is sent with the Outlook client closed, it arrives and persists normally in the Comcast Inbox which appears to confirm the problem is caused by Win/Outlook
Also
  • If emailX is sent to the Outlook.com account, Outlook processes it normally
  • Oddly, a single emailX processed normally in Outlook Comcast\Inbox last Sunday and early today but all others failed as above.
  • After carefully reviewing all scenarios and Event logs, I cannot find the cause of the problem or why these two succeeded.
I'm totally baffled with a sinking feeling I'm missing something obvious...
 
Do you have rules? If so, disable all. does the problem occur with the rules disabled?

If you do not use Rules, do this to make sure there is not a rogue rule:
Close Outlook and reopen it using the /cleanrules switch. To do this, press Windows key + R to open the Run dialog. type or paste the following into the Open field and press Enter or click OK to restart Outlook. (There is a space before /)
outlook.exe /cleanrules
 
Thanks Diane, but that didn't help.
Other trouble shooting tried today with no success:
  • Uninstalled/reinstalled Office 365
  • Sending from the same emailX account but using an alternate hotmail.com address
  • Running Outlook in trouble shooting mode and viewing the log files but could see nothing related
  • If I send the exact same email text but from my Gmail account, it isn't deleted
Once again-
  • After being deleted, there is no sign of it anywhere in Outlook
  • If an emailX is sent with Oulook closed, it appears normally in the web Comcast Inbox
  • I searched through the Event viewer and Task Manager and can't find anything that might be deleting particular incoming emails
Do you have any other trouble shooting ideas I might try?
 
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