Outlook 2010 - search works on one system but not other - identical configurat

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x509

Member
Outlook version
Outlook 2010 64 bit
Email Account
POP3
I'm looking for suggestions to solve this problem. My tech skills are pretty good. I have no problem doing registry edits or changing Group Policy, if necessary. This is my first post on this forum.

I use Outlook 2010 64 on both a laptop and desktop. The desktop runs Windows 7 64 bit PRO. The laptop runs Windows 7 64 bit ULTIMATE. Both systems have Office 2010 installed, with Outlook options the same on both installs, with one exception, noted below. Both systems have Windows Search enabled, with identical configurations except for the drive letters. (Desktop system has E: and F: drives, but not the laptop.)

On the laptop system Outlook search works the same as it did on my old Outlook, which was OL 2003. On the desktop, search does not work. I've checked the "obvious" factors, such as not running Outlook in admin mode.

I recently did an experiment which may point to the real problem. On my desktop, I rebuilt the search index after disabling (Advanced button) search on PST file type. After re-indexing was complete, no difference in the number of indexed items.

The exception to the Outlook installs having identical configurations is that my company recently moved email from a POP3/SMTP server to Exchange. This is a consulting company, and we are expected to supply our own equipment. I use my laptop for both personal and business, with separate PST files with separate INBOXES. When we converted to Exchange, I didn't want to copy over all my PST folders into Exchange, because the business PST file is almost 2 GB, beyond the limit we have set for this service. I was able to configure the Exchange install to redirect email to the existing PST file, and that has worked for several weeks now without any problems.

Why is file type PST not being indexed?

Thank you for reading this lengthy description.
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
Re: Outlook 2010 - search works on one system but not other - identical config

How are you redirecting the mail to a pst? While its probably not the issue, you really should use Exchange cached mode and if you need to move mailto a pst file, use rules or move it to a pst to archive it. Don't deliver to a pst directly.

Do you have instant search enabled for the pst file? Click in the Search field to show to the search toolbar then Search tools > locations to sarch. Are all of your pst files selected?
 

x509

Member
Outlook version
Outlook 2010 64 bit
Email Account
POP3
Re: Outlook 2010 - search works on one system but not other - identical config

How are you redirecting the mail to a pst? While its probably not the issue, you really should use Exchange cached mode and if you need to move mailto a pst file, use rules or move it to a pst to archive it. Don't deliver to a pst directly.

Sorry for not replying sooner. I will reconfigure the desktop so that my Exchange-based account works the way you suggest.

Do you have instant search enabled for the pst file? Click in the Search field to show to the search toolbar then Search tools > locations to sarch. Are all of your pst files selected?

Yes, I do. What is interesting is that indexing seems to ignore the PST files. I verified this by modifying Instant Search to not index PST files, and then let the index rebuild. The result was the exact same count of indexed items. So it appears that something, somehow, is causing the Windows Index process to skip over my PST files. I wish I knew why.
 
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