problem loading Outlook 2007 pst file onto windows 7

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Outlook version
Outlook 2007
Email Account
We originally had Outlook on our Vista computer (Dell), which has disintegrated. We have the backup pst file, but when we load it onto the new computer in windows 7, the contact files are missing (we have many, many contact files; only the basic contacts files is appearing.)

How can we get the contacts files back?


Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
Where are they missing from?

Open the PST file in Outlook (if not already opened) then go to the folder list view - Ctrl+6 or the folder button in the navigation pane - locate the contacts folder. Are your contacts there?

If they are missing from the address book and the folder is enabled as an address book (right click on the contacts folder, choose properties then address book tab), your address book service is corrupt - you'll need to either remove the account and re-add it or make a new profile.

See Missing contacts for more information.
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