Nothing in 'Sent Items' folder in Outlook 2010

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greendean

Member
Outlook version
Outlook 2013 64 bit
Email Account
Outlook.com (as MS Exchange)
Office 365 e-mail account; using Outlook 2010 as mail client. There is absolutely nothing in the 'Sent Items' folder in Outlook, but when I log in to the web account, the sent items are in the folder as they should be. Any ideas why those items do not show up in the Outlook folder where they should be?
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
I assume you are using cached mode? Right click on the sent folder and choose Properties, then Clear offline cache.

Switch to the folder list - Ctrl+6 - how many sets of folders do you have? Are you looking in the correct Sent folder?

If yes, try resetting the view.
 

greendean

Member
Outlook version
Outlook 2013 64 bit
Email Account
Outlook.com (as MS Exchange)
I assume you are using cached mode? Right click on the sent folder and choose Properties, then Clear offline cache.

Switch to the folder list - Ctrl+6 - how many sets of folders do you have? Are you looking in the correct Sent folder?

If yes, try resetting the view.
Not using cached mode but did the clear offline cache anyway. No change, nothing in the folder.

Switched to folder list. One set of folders. No change. Nothing in the folder
 

Forum Admin

Senior Member
That is odd - problems like this are usually the result of using cached mode and the cache version doesn't sync up.

Does the status bar say anything about Filter applied? Did you try resetting the View - View ribbon, Reset.
 

greendean

Member
Outlook version
Outlook 2013 64 bit
Email Account
Outlook.com (as MS Exchange)
That is odd - problems like this are usually the result of using cached mode and the cache version doesn't sync up.

Does the status bar say anything about Filter applied? Did you try resetting the View - View ribbon, Reset.
OK, so WEIRD!!I had reset the view after the first reply from Diane. Now I chose the 'Sent Items' folder and CHANGED the view to 'compact' instead of 'single' and WHOOMP!, the sent items are now there!

I really don't understand what happened in the first place, but I ain't a gonna touch it again!

Thanks!
 

Forum Admin

Senior Member
Interesting. I'm guessing the single view was corrupt... but with Outlook, who knows what weirdness lurks behind it's pretty face. LOL
 
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