When I click on link in email nothing occurs

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I have some problem with my Outlook 2007 (SP2). When I receive emails with hyperlinks and click their then my browser doesn't open. For example, if letter following links is contain:

1) http://mysite.com


2) http://mysite.com?__qry=W26xl 9 j6mKsW 7 Tpod4KX %2 fz9NEQmNNai 2 O2UsdXxw 9%2 b0SJ %2 fJHv8ikWWcFxd 11 szX5

then browser will be open for first link but not for second.

Could you help me?

Thank you.

P.S. OS: Windows Server 2003 EE (SP2)

Brian Tillman

If the link wraps improperly, your web browser could have trouble with it.


Ruchi Bisht

Does it happen with all the hyperlinks or with a particular link.

Try sending a test e-mail with hyperlink to yourself and check if it opens

Ruchi Bisht


Guys, please, explain to me. I researched it practically. So, if letter contains of a hyperlink following format then Office 2007 can't open browser:


where <site> - site name without directories (e.g. www.microsoft.com, but not www.microsoft.com/support) and without port number,

<param_value> - parameter value which contains percent symbol (%).

Example " bad" link (for outlook): http://mysite.com?p=value%param

What can I do? What is a reason of such behavior?


Outlook version
Email Account
Exchange Server

got the same issue running outlook 2007 and vista enterprise. the link inside outlook will not open if Internet explorer is open.

If browser is closed, the link will open a fresh window but the second link in outlook will not open. i have reset internet explorer, made it the default program, ran regsvr32 urlmon.dll

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
Does it work if Outlook is in Safe mode? To open Outlook in Safe mode: Close Outlook then hold Ctrl as you click on the Outlook icon. You'll get a message asking if you want to start in Safe mode. Click Ok.

I've seen weirdness like this caused by antivirus software.
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