Rules in Outlook 2013

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mrtubs

Member
Outlook version
Outlook 2013 64 bit
Email Account
Exchange Server
Hi I have recently upgraded my office application to 2013. I use windows 8 and both windows and office are genuine, not pirate copies. All works fine on outlook expect the rules part. If I try to create a rule I get the error message "the connection to Microsoft Exchange is unavailable. Outlook must be online or connected to complete this action". It is most frustrating as I am both online and connected. It says connected at the bottom of outlook and I am getting/sending emails ok so it must be connected. I get my exchange service from godaddy. Any suggestions?
 

mrtubs

Member
Outlook version
Outlook 2013 64 bit
Email Account
Exchange Server
Are you using cached exchange?

Hi. I am really sorry but I am quite a novice and do not know what that means. I have an account with godaddy which gives me a personalised email address. I will have to leave the forum now as it's approaching 1:30am in the UK, but I will look back in the morning. Thank you for responding. Ian
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
Go to file, Account Settings and double click on the account - is cached option selected?

cached-exchange.png

I'll probably be asleep when you get up. :)
 

mrtubs

Member
Outlook version
Outlook 2013 64 bit
Email Account
Exchange Server
Good Morning Diane. Yes it is ticked, it's exactly as in your screenshot. Thanks. Ian:cool:
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
Cached mode is the best for speed, especially since you aren't using a "local" server. It might work if you turn off cached mode... but that would only be a workaround - it won't tell us what needs to be done to fix it. I'm not even sure that it gives us a hint of what might be the problem.

I'm assuming rules worked fine before you upgraded...

If you are using the same data file (ost) as you used with your old version of outlook, I would suggest deleting it and letting outlook rebuild it. Another option is to export your runs, delete them, and then import. If you have a lot of rules moving mail, they may need to be 'repointed' to the folders...

Being the lazy type with a fast internet connection and a small ost, I would delete the ost and let Outlook rebuild it - IF the profile was used in an older version of Outlook. (It's sad that 2 GB OST is considered small these days. :)) If Outlook 2013 made the ost, I'd try the cleanrules switch first.

If you made a new profile in Outlook 2013, then export your rules for backup, close Outlook and restart with the /cleanrules switch. Test a new rule then import the old ones.

To use a switch, close Outlook. Press Windows key + R to open the Run command. Type or paste the following in the field and press ok:

outlook.exe /cleanrules

How to use Outlook's Command Line Switches - Slipstick Systems
 

mrtubs

Member
Outlook version
Outlook 2013 64 bit
Email Account
Exchange Server
Cached mode is the best for speed, especially since you aren't using a "local" server. It might work if you turn off cached mode... but that would only be a workaround - it won't tell us what needs to be done to fix it. I'm not even sure that it gives us a hint of what might be the problem.

I'm assuming rules worked fine before you upgraded...

If you are using the same data file (ost) as you used with your old version of outlook, I would suggest deleting it and letting outlook rebuild it. Another option is to export your runs, delete them, and then import. If you have a lot of rules moving mail, they may need to be 'repointed' to the folders...

Being the lazy type with a fast internet connection and a small ost, I would delete the ost and let Outlook rebuild it - IF the profile was used in an older version of Outlook. (It's sad that 2 GB OST is considered small these days. :)) If Outlook 2013 made the ost, I'd try the cleanrules switch first.

If you made a new profile in Outlook 2013, then export your rules for backup, close Outlook and restart with the /cleanrules switch. Test a new rule then import the old ones.

To use a switch, close Outlook. Press Windows key + R to open the Run command. Type or paste the following in the field and press ok:

outlook.exe /cleanrules

How to use Outlook's Command Line Switches - Slipstick Systems

Hi. Please excuse me if I am being thick. The rules are still there from when I was using outlook 2010. I ran outlook.exe/cleanrules thinking this would delete all the rules. However the old rules are still there and I am still getting the original warning. Ian
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
Did you use the command as you have it typed? outlook.exe/cleanrules - there is a space between exe and /.
 

mrtubs

Member
Outlook version
Outlook 2013 64 bit
Email Account
Exchange Server
Did you use the command as you have it typed? outlook.exe/cleanrules - there is a space between exe and /.

Hi. I thought I had done it right, but have just tried it again. the old rules are still there, but I can now add a new rule. Many Thanks for your help. Ian :cool:
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
It's possible outlook was running hidden and the switch didn't kick in. Or it worked well enough to remove or fix a corrupt rule
 
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