Desktop alerts not showing for folders other than inbox

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Deepak

New Member
Outlook version
Outlook 2010 32 bit
Email Account
Exchange Server 2010
My outlook email account is on exchange server. I had created some rules to move mails to other specific folders and to display a deskotp alert on message arrival on these folders. Back then it was showing the desktop alert but now it isn't.

Desktop alerts for inbox is still working fine. I even created a generic rule with no conditions and just the action to display the Desktop Alert for all incoming mails and that too is working fine. It doesn't work only when I try to implement desktop alerts on specific rules.

I tried exporting, deleting then importing back all the rules but no good.

I don't know if it is of any importance but here is what I did something recently. As it is a client side rule and will not work on outlook webapp so few days ago I created a copy of all the rules and removed the "Desktop alert" action so that this copy of rules will work for webapp. Still the desktop alerts worked on outlook client but after two days this problem of desktop alerts not showing started. I removed those copy of rules but still its not working. I am not sure if this is the cause of the problem.

Any ideas?
 

Forum Admin

Senior Member
Are the rules clients side? If not, the messages are being moved on the server, before outlook touches them. Rules only fire if outlook downloads the mail and moves it.
 
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