Winmail. dat - HELP

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Miguel Cardigos

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Outlook version
Outlook 2013 64 bit
Email Account
POP3
Hi, this is my problem:

Some of my customers (not all) complain that they only receive a winmail.dat file instead of the attachment. I understand that its because Outlook is sending the files as 'rich text' but I can't seem to fix it.

Heres what I've tried so far

File > options > mail > message format > convert to plain text format. - It still sends as winmail.dat

Contacts >'click on individual contact' > double click on email address > more options > outlook properties >'changed 'let Outlook decide' to 'send plain text only'
 
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