Outlook 2016 Will Not Show Any Data In the People Pane

adc240483

New Member
Outlook version
Outlook 2016 32 bit
Email Account
IMAP
This was working perfectly for me a few months ago and then it just suddenly quit. Nothing shows up under the people pane at all, just a message that says "There are no items to show in this view.". I thought maybe the issue was related to an update, so I completely reformatted my hard drive and re-installed office and still the problem persists. I am running Office 365 with Outlook 2016 32 bit (not exchange server) and my system is a Dell XPS laptop running Windows 10 Pro 64 bit. This is what I have tried so far and none of these things have worked:

  • Reformatted hard drive and reinstalled office
  • Created new profile
  • Rebuilt Index
  • Created a new String value: RunOSC = 1 In: HKEY_CURRENT_USER\Software\Microsoft\Office\Outlook\SocialConnector
  • Created a new DWORD value: MatchContactOnSenderAddress =1 In: HKEY_CURRENT_USER\Software\Microsoft\Office\Outlook\SocialConnector

I need this feature for my work so any help would be greatly appreciated.
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange

adc240483

New Member
Outlook version
Outlook 2016 32 bit
Email Account
IMAP
it doesn't work here either - i know they deprecated it and are discouraging its use. They are making changes to the search engine which could affect it. I'm guessing a recent update to office broke it. You could try rolling back to an older outlook version and see if it comes back.

Uninstall Updates in Office 'Click to Run'

The version # are here - Version and build numbers of update channel releases - Office Support - get the one released before it stopped working.

Thank you for taking the time to respond! If they are discouraging it's use then it makes me wonder if they will eventually do away with the feature. :( Such a shame as it has been a wonderful tool!
 

NeilELawrence

Member
Outlook version
Outlook 2013 32 bit
Email Account
POP3
it doesn't work here either - i know they deprecated it and are discouraging its use. They are making changes to the search engine which could affect it. I'm guessing a recent update to office broke it. You could try rolling back to an older outlook version and see if it comes back.

I was thinking to upgrade from 2003 to 2016, but now I won't. Thanks for the update. I love this feature - it is quite useful for me and I don't want it to go away.
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
it's use then it makes me wonder if they will eventually do away with the feature.
That is the plan, but i don't know when it will be removed for good. It's possible this is just a temp glitch and will be fixed in an update. I'll see what i can find out. (Might be a week or so, due to the US thanksgiving holiday)
 

adc240483

New Member
Outlook version
Outlook 2016 32 bit
Email Account
IMAP
That is the plan, but i don't know when it will be removed for good. It's possible this is just a temp glitch and will be fixed in an update. I'll see what i can find out. (Might be a week or so, due to the US thanksgiving holiday)
Okay, thank you very much!
 

ethanaidenies

New Member
Outlook version
Outlook 2016 32 bit
Email Account
POP3
it doesn't work here either - i know they deprecated it and are discouraging its use. They are making changes to the search engine which could affect it. I'm guessing a recent update to office broke it. You could try rolling back to an older outlook version and see if it comes back.

Uninstall Updates in Office 'Click to Run'

The version # are here - Version and build numbers of update channel releases - Office Support - get the one released before it stopped working.
I was thinking to upgrade from 2003 to 2016,
but now I won't. Thanks for the update. I love this feature -
it is quite useful for me and I don't want it to go away.
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
The people pane still works - they fixed the search part, so it finds messages from the sender.
 
Outlook version
Outlook 2013 64 bit
Email Account
POP3
I was thinking to upgrade from 2003 to 2016,
but now I won't. Thanks for the update. I love this feature -
it is quite useful for me and I don't want it to go away.
As per my experience, 2016 is far better than 2003. Too many enhancements and features. I would suggest you to try it once and if you don't like it , you can always roll back to 2003.
 

Danaity

Member
Outlook version
Outlook 2016 64 bit
Email Account
Exchange Server
it doesn't work here either - i know they deprecated it and are discouraging its use. They are making changes to the search engine which could affect it. I'm guessing a recent update to office broke it. You could try rolling back to an older outlook version and see if it comes back.

Uninstall Updates in Office 'Click to Run'

The version # are here - Version and build numbers of update channel releases - Office Support - get the one released before it stopped working.


Hi I was thinking to upgrade from 2003 to 2016,
but now I won't.
Thanks for the update.
I love this feature -
it is quite useful for me and
I don't want it to go away:)
 

Ethan

New Member
Outlook version
Outlook 2016 64 bit
Email Account
Exchange Server 2013
This was working perfectly for me a few months ago and then it just suddenly quit. Nothing shows up under the people pane at all, just a message that says "There are no items to show in this view.". I thought maybe the issue was related to an update, so I completely reformatted my hard drive and re-installed office and still the problem persists. I am running Office 365 with Outlook 2016 32 bit (not exchange server) and my system is a Dell XPS laptop running Windows 10 Pro 64 bit. This is what I have tried so far and none of these things have worked:

  • Reformatted hard drive and reinstalled office
  • Created new profile
  • Rebuilt Index
  • Created a new String value: RunOSC = 1 In: HKEY_CURRENT_USER\Software\Microsoft\Office\Outlook\SocialConnector
  • Created a new DWORD value: MatchContactOnSenderAddress =1 In: HKEY_CURRENT_USER\Software\Microsoft\Office\Outlook\SocialConnector
I need this feature for my work so any help would be greatly appreciated.

Thanks for the update. I love this feature
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
Hi I was thinking to upgrade from 2003 to 2016,
but now I won't.
Thanks for the update.
I love this feature -
it is quite useful for me and
I don't want it to go away:)
The people pane is working again and as far as I know, will continue to work - but is disabled by default.
 

SILAS

New Member
Outlook version
Outlook 2010 64 bit
Email Account
Exchange Server 2013
Much obliged to you for setting aside the effort to react If they are disheartening it is utilize then it makes me wonder on the off chance that they will in the long run get rid of the component.
 

Conrader

Member
Outlook version
Outlook on the web
Email Account
Exchange Server
I was thinking to upgrade from 2003 to 2016, but now I won't. Thanks for the update. I love this feature - it is quite useful for me and I don't want it to go away.
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
I was thinking to upgrade from 2003 to 2016, but now I won't. Thanks for the update. I love this feature - it is quite useful for me and I don't want it to go away.
that was then... this is now. It's working in the current versions - Outlook 2019/365.
 
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