Outlook 2016 doesn't show contacts in address book

Status
Not open for further replies.

Currie Carter

Member
Outlook version
Outlook 2016 32 bit
Email Account
POP3
Installed Outlook 2016. Imported contacts from Windows Live Mail by exporting WLM into a .csv file. Imported same into Outlook 2016. Import was successful. However, the contacts do not appear in the Outlook Address book so that when one clicks on the To... button no address appear.

I've found plenty of articles about the problem in Outlook 2013 and earlier but nothing on point for Outlook 2016. Does anybody have a solution for this? Thanks in advance. Currie Carter [removed personal info]
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
If the issue is the same any fixes you found will likely work in 2016 too.

if you type in a new contact in the folder with the imported contacts, does it appear when you click to? If yes, then the import didn't handle the addresses correctly. Test it by deleting an address, saving the contact, then retyping the address then save and close the contact. If this contact shows when you click to, then the email address wasn't recognized as an address so it doesn't show in the address book. If you only have a few, retyping the addresses is the fastest, or you can use a macro to fix it (i should have one somewhere). if you found other solutions that are reported to work, try them too.
 

Currie Carter

Member
Outlook version
Outlook 2016 32 bit
Email Account
POP3
Dear Ms. Poremsky,


Thank you so much for your timely and comprehensive reply.


FYI, I got through to the MS Help Desk (their consumer support arm) and spoke with a really knowledgeable tech about this issue. I can say with confidence that the tech who resolved this issue has seen this problem before. It appears that the problem occurs in one of two ways: (1) either during the initial configuration of a POP email account (I don’t know whether this also happens when configuring MAPI or not) something occurs that keeps the account from being properly configured within Outlook or (2) something occurs during the import of the data from WLM that prevents the contact list from being seen by the address book.


One thing MS did say will cause this problem is if contacts are imported that do not have an email address populated in the WLM database address field.


MS suggests that when initializing Outlook that one choose the option of initializing it without email and then after that reopening Outlook and adding the email info to the account.


The fix in my case was (1) to create a new user profile from within Control Panel, (2) set the new profile as the default profile, (3) open Outlook and initializing w/o email support, (4) adding the email info and then (5) doing the import of contacts and email messages from WLM. For the contacts import I made sure that the import function knew to map the existing WLM email address to the Outlook Contacts email address field. This process solved the problem nicely.


As an aside, one would think that by now MS would have enough experience w. Outlook that (1) they would have written a routine that precluded this kind of behavior or (2) at least would have a KB about it. But I suppose the ever-increasing complexity of Windows and Office precludes their ability to do the first and the press of time and other priorities prevent the latter.


Let say how much I appreciate your knowledge, the amount of time you have spent developing that knowledge, and your willingness to share that w. the public.


Thank you so much,


Currie Carter
 
Status
Not open for further replies.
Thread starter Similar threads Forum Replies Date
Caio "From" field doesn't show extra email addresses in Outlook 2016. Using Outlook.com accounts in Outlook 6
M Office 2016 Outlook is forgetting passwords Using Outlook 0
E Can one still buy Outlook (or Office) 2016? Using Outlook 6
I Error saving screenshots in a custom form in outlook 2016, outlook 365 - ok in outlook 2013, outlook 2010 Outlook VBA and Custom Forms 5
R seperate read layout to design in outlook 2016..Help!! Outlook VBA and Custom Forms 3
GregS Why is Outlook 2016 mail in Outlook.com? Using Outlook 1
G Recurring tasks break links Outlook 2016 Using Outlook 5
A How to get body of all emails in outlook 2016 to view in blue color Using Outlook 1
J Edit auto-complete list in Outlook 2016+/365? Using Outlook 0
D iCloud Add-in not working in Outlook 2013 and Outlook 2016 After Windows Upgrade & iCloud Upgrade Using Outlook 2
GregS Outlook 2016 iPhone won't download Outlook 2016 Mail. Using Outlook 0
E How to display "Change Folder" in Change Default Email Delivery Location in Exchange Outlook 2016 Using Outlook 1
A How to open a specific link automatically with outlook 2016 Outlook VBA and Custom Forms 5
V Outlook 2016 will not move emails in search results Using Outlook 4
K Using Outlook 2016 to draw Using Outlook 1
M Outlook 2016 Free/Busy settings ignored Using Outlook 0
K Outlook 2016 - controlling IMAP OST size with Group Policy not working Using Outlook 1
C Outlook 2016/2019 hangs after being open for an extended period Using Outlook 4
GregS 2016 Contact List being managed by Outlook.com? Using Outlook 1
A Outlook 2016 in Cached Mode Using Outlook 1
G Outlook 2016 sync contacts directly between phone and computer using outlook 2016 Using Outlook 0
N Outlook 2016 Folder Icons Look Using Outlook 0
Marc2019 Outlook 2016 Font Problem Using Outlook 5
B Outlook 2016 Does not Shutdown Correctly Using Outlook 3
GregS Outlook 2016 Outlook 2016 stalls Using Outlook 3
H Outlook 2016 sent over 30 copies of an e-mail with attachments Using Outlook 1
Q Problems with Autodiscover Outlook 2016 Using Outlook 0
D Importing Outlook Categories from another domain (Exchange 2016/Outlook 2016) Using Outlook 4
Q Unable to Sync Quicken reminder with Outlook 2016 64Bit Using Outlook 1
J How to open OST file in Outlook 2019 & 2016 Using Outlook 1
X I have met my waterloo trying to resolve embedded graphics problem with outlook 2007 and now 2016 Using Outlook 1
K Outlook 2016 Using Outlook 0
L What are the risks of opening an Outlook 2016 .pst file in Outlook 2010? Using Outlook 4
David Langer Outlook 2016 (365) How to restore the ability to Re-Map iCloud IMAP Folders Using Outlook 5
W Search Incomplete Outlook 2016 Using Outlook 5
A Outlook 2016 not synching Using Outlook 4
B The Outlook 2016 Profile that isn't always there Using Outlook 2
D Outlook 2016 customization of incoming messages Using Outlook 1
J Command Button to stamp a date and time in a textbox in Outlook 2016 Outlook VBA and Custom Forms 3
J Checkboxes when selected will appear in a textbox in Outlook 2016 Outlook VBA and Custom Forms 1
N Outlook 2016 Address Book lookup Using Outlook 9
D Outlook 2016 automatically increment anniversaries Using Outlook 1
D Sharing outlook.com calendars in Outlook 2016 Using Outlook 1
S Adding new Exchange (2016) rule very slow down Microsoft Outlook Exchange Server Administration 0
M Outlook 2016 Requesting data from server Using Outlook 0
P Outlook 2016 Client and 365 - Groups Folder Using Outlook 3
P Add a contact to the New Task in Outlook 2016 Using Outlook 2
T Outlook 2016 is not receiving emails until I restart it Using Outlook 1
O Outlook 2016 has "Outlook 2015" files Using Outlook 2
I Retention policies on outlook 2016 ribbon Using Outlook 2
Similar threads


















































Top