Sending To Wrong Account

Status
Not open for further replies.
W

W Peavy

Member
Outlook version
Outlook 2010 32 bit
Email Account
IMAP
I have an Outlook 2010 on a Win 7 (32) Laptop that has two IMap accounts and one Exchange account (HTTP) and when I try to send a message using an IMAP account, Outlook refuses my direction and starts sending to the Exchange Server. Only when I select the Exchange account as the source of the message will the send be successful. BTW, the Exchange account is last in priority in the profile, one of the IMAP accounts being specified as default.

I've tried registry hacks that attempt to force manual selection of the sender but they don't work for me. In effect, it would seem that Outlook is trying to use the Exchange Server as an open-relay server but I can't really prove that. Still, RackSpace doesn't seem to tolerate such nonsense. (Good for them)

Is there a solution for my problem? I really don't care for the GUI of Outlook 2013 or 2016 although I suppose I could force myself to use one of them if they'd solve my problem.

Need some advice here, please...
 
Yes, it does. I don't know if reinstalling 2010 would fix the issue. I've "repaired" it to no avail.
The PSTs and OSTs are unique to each account. I intuit that I'd have to completely expunge
the Office information from the registry to make re-installation a worthwhile project.
But I'm not on intimate terms with Office so I really don't know.
Thanks for your reply....
 
W Peavy said:
I don't know if reinstalling 2010 would fix the issue.
Click to expand...
I doubt it. I'd make a second profile and see if it works as expected in the new profile first.

Can you add a pst file to the profile and set it as default then see if it works?

I'll try to repro it on my test system this evening.
 
I did create a new profile, removed the old one, re-created the accounts. I even went to the file storage areas in the APPDATA area and removed the old PST and OST files, plus anything else that looked "outlook".
(FWIW, the Exchange Account is an "autodiscover" account. I don't know if that matters.)
Same problem.
What I'm forced to do when replying/sending to one if the IMAP accounts is use the host's webmail interface.
Except for receiving mail, it's almost as if I don't have Outlook at all.
I've never seen this kind of behavior before...
 
Did you see if it also happens in Safe mode? To open Outlook in Safe mode: Close Outlook then hold Ctrl as you click on the Outlook icon. You'll get a message asking if you want to start in Safe mode. Click Ok.

Are you using any addins?

It's definitely not correct behavior - especially for replies.
 
Sorry I'm so tardy responding to you Diane. No, I have not yet tried safe mode. I have built new profiles -- in fact, I've deleted all profiles and started from scratch, all to no avail. I'd not want you to spend a bunch of time on this Diane. My new laptop is to be delivered in two (2) days and I'll start over on Windows 10 Pro with Office 2010 Pro and hope for the best...
 
W Peavy said:
My new laptop is to be delivered in two (2) days and I'll start over on Windows 10 Pro with Office 2010 Pro and hope for the best...
Click to expand...
The laptop will probably have the new Windows store version installed. Go to Settings, Apps & Features to uninstall the Microsoft Office Desktop apps before installing Office 2010.
 
Diane Poremsky said:
The laptop will probably have the new Windows store version installed. Go to Settings, Apps & Features to uninstall the Microsoft Office Desktop apps before installing Office 2010.
Click to expand...
Yes, it's an OEM Windows 10 (via DELL) and it was 'way behind in updates. No HUHU. I'll test office 2010 once I get it up and running.
 
Diane, I haven't tested this outside of my own lab, but it appears to be working properly. At least the proper SENT items are in the proper folders.
There was ONE anomaly though: I was unable to add the RackSpace Exchange account to a profile with IMAP accounts in it. I had to remove all the IMAP accounts and then add the autodetect Exchange account -- which worked! THEN, I was able to add the two IMAP accounts back to the profile and all seems to be well.

There were a "ton" of updates since SP1 and they were handled expeditiously. I didn't try creating a profile until all the updates were in.
If I continue to have trouble with this, I guess I'll cave in and install either 2013 or 2016. I don't care for either of them but when all else fails...
Thanks for looking into this with me.
 
Diane, with Outlook 2010 configured with the RackSpace Exchange account, and two IMAP accounts (1 from Earthlink and 1 from GMAIL), Outlook refuses to connect to the Exchange account. It throws up a username/password screen as if the account has the wrong password on it. It doesn't.

However, it works IFF the Exchange Account is the DEFAULT account! That's not what I'd like but I can live with it.
 
W Peavy said:
There was ONE anomaly though: I was unable to add the RackSpace Exchange account to a profile with IMAP accounts in it. I had to remove all the IMAP accounts and then add the autodetect Exchange account -- which worked! THEN, I was able to add the two IMAP accounts back to the profile and all seems to be well.
Click to expand...

I had another client who has problems similar to this. I can't recall which outlook they used though.

W Peavy said:
If I continue to have trouble with this, I guess I'll cave in and install either 2013 or 2016. I don't care for either of them but when all else fails...
Thanks for looking into this with me.
Click to expand...
While the act of upgrading might fix it, it should work with your cuirrent version. 2013 will be hard to find these days and if you are getting the perpetual version, i'd wait for 2019's release - just because it gives you a couple more years of life.
 
W Peavy said:
Diane, with Outlook 2010 configured with the RackSpace Exchange account, and two IMAP accounts (1 from Earthlink and 1 from GMAIL), Outlook refuses to connect to the Exchange account. It throws up a username/password screen as if the account has the wrong password on it. It doesn't.

However, it works IFF the Exchange Account is the DEFAULT account! That's not what I'd like but I can live with it.
Click to expand...
Exchange likes to be the default data file but should work ok with any account as default email.

Do you know what version of exchange you have at rackspace?
 
Diane Poremsky said:
Exchange likes to be the default data file but should work ok with any account as default email.

Do you know what version of exchange you have at rackspace?
Click to expand...

I'm not sure but I strongly suspect it's 2016. I never thought of Exchange as the culprit but we've both seen issues with that beast... :)
The behavior was really odd though.

I routinely set up Email accounts using the MAIL applet in ControlPanel! And when I set up the exchange account after having setup the IMAP accounts, it appeared that all was well. It was only after Outlook was started up that it failed to connect to the account and kept hounding me with the Username/Password pop-up. Going back to the MAIL applet, I was again hounded by the Username/Password pop-up until it was clear I wasn't trying to connect to the account.

I can get 2013 and 2016 - no problems there.
Have a good evening.
 
Diane, I'm truly embarrassed by this but it seems AT&T blocks Port 25 to non AT&T domains.
I found an alternate port (587) that works.
Problem solved.
I can't tell you how long it's been since I've seen a port 25 blocker in operation. :(
 
W Peavy said:
Diane, I'm truly embarrassed by this but it seems AT&T blocks Port 25 to non AT&T domains.
I found an alternate port (587) that works.
Click to expand...
Don't be embarrassed - you've educated me and now when someone has a problem, I'll know the answer. :)
 
Status
Not open for further replies.
< Copy Outlook Public Folders to a File Server Shared Folder | tasks in todo list appearing twice >
Similar threads
Thread starter Title Forum Replies Date
R How to configure outlook to avoid sending emails from the wrong account Using Outlook 24
C How to avoid sending mail to the wrong contact person Using Outlook 1
Diane Poremsky Warn before sending messages to the wrong email address Using Outlook 1
W Outlook 2021 Hanging on "Sending Emails" Using Outlook 3
Fozzie Bear Calendar Events created on iPhone have suddenly start sending invitations to attendees Using Outlook 2
D Prompt to prefix subject line whenever sending an email Outlook VBA and Custom Forms 3
P default font when sending email from browser Using Outlook 1
M Messages Intermittently Dont Arrive In Sent Items After Sending Successfully Using Outlook 4
O Outlook on Android: after sharing / sending a news article, draft remains open. Why? Using Outlook 1
P Sending email from outlook IMAP to GMAIL where embedded images are added as attachment Using Outlook 1
V Form data not sending for some users Outlook VBA and Custom Forms 2
L isn't there an OL add-on that flags addressee before sending Using Outlook 3
R Microsoft Outlook 2016 - Gmail not sending, asks for password for SMTP, tried different ports Using Outlook 23
A Flag Message for Follow Up after sending Outlook VBA and Custom Forms 1
D Sending email from Office 365 alias in Outlook Using Outlook 3
E Change sending account depending on Subjectline Outlook VBA and Custom Forms 0
L unblocking attachments before sending Office 365 Advanced Protection Using Outlook 0
B Outlook 2003 email sending & receiving suddenly stopped working Using Outlook 3
R Warn before sending message Outlook VBA and Custom Forms 4
HarvMan Hotmail - Sending email is undeliverable Using Outlook 4
A Sending contact vcards sends older version instead of updated version Using Outlook 4
M McAllister Outlook stops Sending/Receiving/Synching after disconnecting remote desktop session Using Outlook 2
D Adding Enterprise Exchange Email Account to Outlook Prevents Sending via Outlook.com Account Using Outlook.com accounts in Outlook 10
B When sending an email, I am showing 2 of my address's Using Outlook 1
M Auto expand Distribution List Before Sending Email Outlook VBA and Custom Forms 1
A Check for words in subject header before sending email Outlook VBA and Custom Forms 4
O Run macro automatically at sending an email Using Outlook 11
H Select Specific Account When Sending Email, Based on Current Folder Outlook VBA and Custom Forms 1
M Help sending email but removing signature via VBA Outlook VBA and Custom Forms 5
M MsgBox when not sending from specified account Outlook VBA and Custom Forms 2
A Script to fetch data from mails in restricted collection and sending them to excel Using Outlook 1
R Sending emails via Outlook XP, from Windows 10 File Explorer Using Outlook 1
L Creating drafts when I thought I was sending Using Outlook 1
C address book "when sending email" bug? Using Outlook 0
H Custom autoforwarding, sending mail through outlook office 365 Using Outlook 1
R Sending email copy (*.msg file) of sent email if subject line contains specific string. Outlook VBA and Custom Forms 1
C replace subject line generated by converting a word document to PDF and sending it to an email Using Outlook 8
A Sending Emails Through Outlook From Multiple Email Addresses Using Outlook 1
P Outlook 365 sending intermittently Using Outlook 0
V iCloud Calendar invitations not sending Using Outlook 3
O Rules and Alerts for New Messages BEFORE sending Using Outlook 2
latitudeit Outlook for Android - Sending from an alias address Using Outlook 2
X Delay sending an email until the next working day (public holidays) Outlook VBA and Custom Forms 0
D Macro sending outlook template from Excel list Outlook VBA and Custom Forms 6
A How to get rid of "sending on behalf of" when sending from Outlook 2016 client Using Outlook 12
O Outlook 2013 Problems sending large mails Using Outlook 4
Diane Poremsky Automatically create a task when sending a message Using Outlook 0
P Categorise emails on sending - macro not working in Preview mode Using Outlook 1
Diane Poremsky Outlook is sending winmail.dat attachments Using Outlook 0
Diane Poremsky Select from a List of Subjects before Sending a Message Using Outlook 0

Similar threads

Back
Top