Collaborative Inbox

j_house

New Member
Outlook version
Outlook 2016 64 bit
Email Account
IMAP
I would like to have a customer service email address that would be distributed to all in that department. We'd like a rep to take ownership so that other reps would not pick up that email. The kicker is that we use Outlook with g suite.



Any suggestions would be welcome.
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
Gsuite may or may not be a problem - do you use the gsuite sync utility and if so, does it support color categories?
I have a round robin macro that uses categories but color categories don't work right with imap accounts. The next option would be moving the messages to a folder (each user has their own folder) - the round robin macro could be tweaked to handle that. It needs to run on one computer so sort the mail.


A low tech option is to tell users to move the messages to their folder when they claim them.
 
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