Inbox not showing to deliver new email to this account

Not open for further replies.


Senior Member
Outlook version
Outlook 2010 64 bit
Email Account
Hi guys. I have two POP a/c's using Outlook 2016 on Win10/64
One is a personal a/c where I receive most of my emails. It is my default a/c.
The other is a business a/c hosted by a web company and I have an info@ address.
I just had to (successfully) rebuild and I am receiving my emails in the two accounts but I want to receive all emails in my personal a/c like previously. In Account settings/Email accounts I browse to make "the selected account deliver emails to the following location".
Basically I click on my business a/c and try to point the delivery of emails to my personal a/c (like it did previously). The problem is I cannot see my Inbox showing on my personal account. All the other folders show but not my Inbox. I try to add a folder called Inbox but get told that it is already there.
I tried the other usual methods to do it but with no success
Hence could you advise how I can make my emails in my business a/c get delivered to my personal a/c please.
Try restarting Outlook using the resetfolders switch and see if that helps.

Close Outlook. Right-click on the Start button and choose Run or press Windows key + R to open the Run command. Type or paste the following into the Open field and press Enter or click OK to restart Outlook. (There is a space before /.)

outlook.exe /resetfolders

This will reset the folder assignments to the default folders for the account and recreate any missing folders.
I really appreciate your help Diane. I did what you suggest with no luck. After the reset I click on my info@ file and "change folder" to "deliver messages to the following location" in my personal file which is my default file. It asks what folder I want to deliver the messages into. I can see only "Junk" and "Saved messages". I cannot see my Inbox but it is there because I cannot make a new folder called Inbox. I also cannot see my Deleted, Drafts or Outbox so it is almost like they are being hidden.
I have created a new folder called Info where the messages will be delivered. At least that will make it somewhat easier than having to open my info address to get the messages. If I can't get the problem fixed I can live with that
If you click Change folder on the other account, do you only see the junk and saved messages folder?
Not open for further replies.
Similar threads
Thread starter Title Forum Replies Date
T Outlook 2010 Sub accounts not showing new emails in Inbox Using Outlook 4
R Tasks showing up in inbox? Using Outlook 15
D Desktop alerts not showing for folders other than inbox Exchange Server Administration 1
Sarge USMC Outlook 13 inbox not showing emails Using Outlook 2
M Start Outlook 365 at unified inbox Using Outlook 2
F Inbox moves on taskbar Using Outlook 1
F Outlook 365 Group INBOX by date but not by date and time Using Outlook 1
F Color code certain INBOX emails Using Outlook 2
K vba code to auto download email into a specific folder in local hard disk as and when any new email arrives in Inbox/subfolder Outlook VBA and Custom Forms 0
J Outlook 365 Forward Email Subject to my inbox when new email arrive in shared inbox Using Outlook 0
P "Item could not be moved" message occurs frequently for IMAP inbox, Office 365 Using Outlook 0
D Gmail mail is being delivered to a different email inbox in Outlook App 2021 Using Outlook 2
S Format Inbox Using Outlook 0
J How to create a drop down user defined field that will appear on an inbox view Outlook VBA and Custom Forms 8
P Emails assigned with a certain category (within a shared inbox) to be copied to a specific folder. Outlook VBA and Custom Forms 2
O Moving "tasks" to inbox in Outlook 2016 Using Outlook 1
A Imap account not auto syncing inbox at startup Using Outlook 0
S Outlook 2016 dont delete inbox item Using Outlook 0
F Jump to Inbox folder when click on Favorite Using Outlook 8
R Moved 6 months worth (approx 1500 emails) lost from moving from TPG inbox to Icloud inbox (folders) Using Outlook 3
S Problem Checking the available stores in my Inbox (Outlook VBA) Outlook VBA and Custom Forms 0
S Outlook VBA How to adapt this code for using in a different Mail Inbox Outlook VBA and Custom Forms 0
A Inbox didn't got read Outlook VBA and Custom Forms 0
A Unflag Inbox and Flag Inbox with Orange Category After Item is send Outlook VBA and Custom Forms 3
glnz O365 - How to combine the Inboxes for four email accounts into a single Inbox Using Outlook 7
S Macro to move “Re:” & “FWD:” email recieved the shared inbox to a subfolder in outlook Outlook VBA and Custom Forms 0
S Outlook Macro to send auto acknowledge mail only to new mails received to a specific shared inbox Outlook VBA and Custom Forms 0
G Inbox shows old email Using Outlook 3
C Configuring Inbox columns Using Outlook 2
D Inbox column color coding Using Outlook 2
R Outlook 2010 How do you export 2 email Accounts' 2010 Inbox Files to new computer (2019)? Using Outlook 0
J Collaborative Inbox Using Outlook 1
M Missing emails in Inbox, but are present in webmail Using Outlook 0
R List folders in a combo box + select folder + move emails from inbox to that folder + reply to that email Outlook VBA and Custom Forms 1
H Upon opening Outlook, make my popmail inbox open instead of inbox Using Outlook 1
P Outlook Mobile App Doesn't Refresh Inbox Using Outlook 0
H In outlook 365 POP mail Inbox, email takes a long time or never arrives. Using Outlook 1
K No emails in inbox Using accounts in Outlook 1
D Unopened message in inbox deleted and not in deleted items Using Outlook 3
R Exporting recovered Deleted Items outside the Inbox Using Outlook 1
N Focussed Inbox Rules Failing Using Outlook 5
mctabish Setting "Reply To" based on inbox Outlook VBA and Custom Forms 2
T Inbox Sub-Folder - Web Using Outlook 1
P Two main Outlook gripes: Voting buttons not working externally nor Focused Inbox Using Outlook 1
P when i move inbox mails to another folder in outlook the mail disappears Using Outlook 1
B VBA Macro for assigning multiple Categories to an email in my Inbox Outlook VBA and Custom Forms 1
N Syncing my inbox not working for certain types of mail Using Outlook 9
D How to handle filing of emails from an Inbox Subfolder to a specific Public folder Using Outlook 1
E Outlook 2016 Inbox search bug Using Outlook 1
O Having rules run on old mails noved to inbox Outlook VBA and Custom Forms 8

Similar threads