Inbox not showing to deliver new email to this account

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Malcolm

Senior Member
Outlook version
Outlook 2010 64 bit
Email Account
IMAP
Hi guys. I have two POP a/c's using Outlook 2016 on Win10/64
One is a personal a/c where I receive most of my emails. It is my default a/c.
The other is a business a/c hosted by a web company and I have an info@ address.
I just had to (successfully) rebuild and I am receiving my emails in the two accounts but I want to receive all emails in my personal a/c like previously. In Account settings/Email accounts I browse to make "the selected account deliver emails to the following location".
Basically I click on my business a/c and try to point the delivery of emails to my personal a/c (like it did previously). The problem is I cannot see my Inbox showing on my personal account. All the other folders show but not my Inbox. I try to add a folder called Inbox but get told that it is already there.
I tried the other usual methods to do it but with no success
Hence could you advise how I can make my emails in my business a/c get delivered to my personal a/c please.
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
Try restarting Outlook using the resetfolders switch and see if that helps.

Close Outlook. Right-click on the Start button and choose Run or press Windows key + R to open the Run command. Type or paste the following into the Open field and press Enter or click OK to restart Outlook. (There is a space before /.)

outlook.exe /resetfolders

This will reset the folder assignments to the default folders for the account and recreate any missing folders.
 

Malcolm

Senior Member
Outlook version
Outlook 2010 64 bit
Email Account
IMAP
I really appreciate your help Diane. I did what you suggest with no luck. After the reset I click on my info@ file and "change folder" to "deliver messages to the following location" in my personal file which is my default file. It asks what folder I want to deliver the messages into. I can see only "Junk" and "Saved messages". I cannot see my Inbox but it is there because I cannot make a new folder called Inbox. I also cannot see my Deleted, Drafts or Outbox so it is almost like they are being hidden.
I have created a new folder called Info where the messages will be delivered. At least that will make it somewhat easier than having to open my info address to get the messages. If I can't get the problem fixed I can live with that
Thanks
Malcolm
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
If you click Change folder on the other account, do you only see the junk and saved messages folder?
 
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