Protected View - Files fail, no banner

KenW

Member
Outlook version
Outlook 365 64 bit
Email Account
Exchange Server
I'm having an issue opening Office attachments (Word, Excel) received in Outlook (the program in Microsoft 365) ( Windows 10, up to date, Microsoft 365, all updates applied)

If I double click or click the small arrow and click open, Excel files fail "The file couldn't be opened in Protected View". In Word I get an error "Word experienced an error trying to open the file" which lists file permissions as possible caused.

If I go into either of these programs in the "Trust Centre" and disable the option "Enabled Protected View for Outlook attachments" when I try opening file I get a dialog box open or save and if I click open the files opening normally.

As I understand it, if I enabled "Enabled Protected View for Outlook attachments" the file should open in the respective product but across the top I should get a banner "Protected View - be careful - files from the internet can contain Viruses. " There is also an option box that I can click to "Enable Editing".

I don't get this banner, the files fail as described above, Excel on "Protected file" error and Word on "Experienced an error".

I tried shutting of all the options in protected view Trust Center, closed the program, went back in to the Trust centre and re-enable the three options hoping that would generate the banner. (By the way the "Message Bar" is also enabled in Trust Centre).

I can't find any option in Outlook or Office to generate the banner rather than the hard fail messages.

Any assistance would be appreciated.
 
I should have added Windows Defender is the AV on system.
 
Now that I cleaned up all the &*^%$ spammers...

>>
As I understand it, if I enabled "Enabled Protected View for Outlook attachments" the file should open in the respective product but across the top I should get a banner "Protected View - be careful - files from the internet can contain Viruses. " There is also an option box that I can click to "Enable Editing".
<<
This is correct - it should open in the apps, but with a banner reminding you that it is in protected mode.

Is this a personal or business account? If business the admin could have a policy set - but even that doesnt make sense because you can change the settings... a policy should lock everything down if the admin is worth anything.


Rather than change trust center settings, you could unblock the file - or add the save location to the trusted locations list.

To unblock: right click on the file, select Properties > General tab, the Unblock option is at the bottom.

Did you try doing a repair?
To repair your Office installation, right click on the start menu and choose Apps & Features, find and select the Office installation. Choose Modify then select the Quick repair option. Use the Quick Repair option first as it will fix many things and complete fairly quickly.
 
Thank you Diane for responding.

This is just a retail install of Windows 10 Home.

I was trying to avoid the save and unblock... just wanted it to work as it should. Double click and open.

Yes I did the Quick repair. I was avoiding the full repair as this person lives in the country and use shaky cellular internet.

There doesn't appear to be any option that says show or don't show banner and I been searching extensively.

I also ran SFC /scannow which did not correct issue.
 
I read an article about shutting of add-ins and that to did not fix situation.
 
Similar threads
Thread starter Title Forum Replies Date
Diane Poremsky Disable Protected View for Outlook Attachments Using Outlook 0
S Checking attachment is passward protected or not before sending the mail Using Outlook 1
J Outlook 365 Outlook Macro to Sort emails by column "Received" to view the latest email received Outlook VBA and Custom Forms 0
T Problem when requesting to view an email in a browser Using Outlook 0
S Inconsistent view of To-Do List Using Outlook 0
C View doesn't refresh (fields or formatting) Using Outlook 1
D Unable to view older emails in desktop app Using Outlook 0
Commodore MHT files (from "View in browser") Using Outlook 7
J How to create a drop down user defined field that will appear on an inbox view Outlook VBA and Custom Forms 8
O In Agenda-view - How to copy an existing item months ahead or back? Using Outlook 0
J Split reading view with history Using Outlook 2
P Calendar Day View only shows 1 all day event Using Outlook 0
C Can't Locate an Unread Message in my Outlook view pane Using Outlook 0
D Autosort macro for items in a view Outlook VBA and Custom Forms 2
D Anyone tell me where custom view settings are stored? Outlook VBA and Custom Forms 9
D cannot view emails in View pane (in the right pane), I only see one line or nothing Using Outlook 21
B Outlook 2016 Unable to view images or logos on the outlook 2016 emails the same html code works well when i use outlook 2010 Using Outlook 0
P Changing the font that the task view shows Using Outlook 5
E Outlook view grouping keeps changing Using Outlook 3
K UDF with formula not showing on Calendar custom view. Outlook VBA and Custom Forms 0
D Prevent popup of "Do you want to save changes?" when closing after opening an appointment to view Outlook VBA and Custom Forms 2
A How To Get Body of All Emails to view in Blue Using Outlook 1
A How to get body of all emails in outlook 2016 to view in blue color Using Outlook 1
J Weekend View in Calendar Using Outlook 1
D Add date next to day name in Outlook Today calendar view Using Outlook 1
Z See "Change View" Drop Down as a List? Using Outlook 1
Z How to show concatenated categories in list task view? Using Outlook 2
K Accentuating today in Outlook calendar month view Using Outlook 2
W Outlook Calendar does not save view any longer! Using Outlook 3
T How can we view Blocked email addresses Using Outlook 6
N Private check box in table view Using Outlook 0
E Mail sorting view issue Using Outlook 1
P How can I change my calendar view back Using Outlook 3
Y Outlook Task View - Table Format - Customize Reminder Time to Drop-Down Selection Using Outlook 2
G Calendar View in Outlook Office 365 - Doesn't show enough hours, and the 30/60 min choice isn't the solution Using Outlook 4
O How to apply view settings on all accounts and folders Using Outlook 7
D.Moore Folder view settings by VBA macro Outlook VBA and Custom Forms 57
A Add to Outlook Contacts from email - default view Outlook VBA and Custom Forms 1
N Column view fonts Using Outlook 4
J Contact Business card view Using Outlook 11
G Entered data in custom field goes in card and does not stay in list view Outlook VBA and Custom Forms 1
JohnViuf Export task list view settings to other pc Outlook VBA and Custom Forms 16
U HTML Task Alternate Home Page View Control Using Outlook 3
R Quick Access view in File Explorer when saving attachments Using Outlook 0
J Outlook 2016 - Tasks View Settings Missing Using Outlook 1
copperberry How to view all tasks across task folders Using Outlook 3
S View Appointment in Text Wrap in Outlook 2007 Month Calendar View Using Outlook 0
A Day view - print appointment details Using Outlook 1
N Outlook 2013 Folder View Using Outlook 8
J Outlook 2016 shows Meeting Organizer in Calendar View Using Outlook 5

Similar threads

Back
Top