Outlook 2010 wont remember Exchange Credentials on log off /shutdown of Win7

Not open for further replies.

Fozzie Bear

Senior Member
Outlook version
Outlook 2016 64 bit
Email Account
Outlook.com (as MS Exchange)
I am sure this has been asked before, but have searched this Forum without sucess.

I have just installed Outlook 2010 (32bit I think) on Windows 7 Professional 64bit. This is a clean install on a new PC which has never had an account before. I have configured Outlook with two email accounts to connect to a hosted exchange server. I used the connection wizard and it set up the accounts without error and downloaded mail from the server. However on log off or shutdown it loses the log on credentials for the exchange server, which have to be entered each time for both accounts. When entered Outlook happily connects to the exchange server. The workstation is stand alone and not part of a domain. I have had similar problems with Win7 64 bit not remembering credentials for mapped drives and the fix has always been to include the machine or domain name in the Username field e.g. contuso.com\info@mycompany.com. or in this case exchange-outitgoes.com\info@xxxxxxxxxxxx.co.uk I have tried this but it still wont remember the credentials.

One fix suggested by the hosting company was to

1) Go to your Control panel from the Start menu, and select 'User Accounts'.

2) Go to ‘Manage Your Credentials’.

3) Remove the existing saved credentials for the Exchange box, if present.

4) Add a user account by pressing 'Add a Windows credential', enter *.outitgoes.com within the ‘Internet or network address’ section, and your Exchange username and password in their respective fields.

5) Add a second user account by pressing 'Add', enter *.exchange-outitgoes.com under 'Log on to' and again enter your mailbox username and password.

Unfortunately this does not work either.

Does anyone have any suggestions how to resolve this. Is it a Windows 7 64bit issue as some google searches suggest or the fact that there are two accounts connecting to the same exchange server, albeit they have different credentials.


Re: Outlook 2010 wont remember Exchange Credentials on log off /shutdown of Wi

That should work - I'd probably delete all existing creds for the account in question and resave them using outlook.

This is what mine look like for a local exchange account and one on office 365.


I've had more problems trying to save creds for the accounts that use domain\alias username formats. I switched both local exchange servers to use the email address to avoid problems. (Benefit of being the admin :))

I don't think it's a problem with the server/account or 64bit issues - i have multiple accounts on the servers and don't have problems.
Re: Outlook 2010 wont remember Exchange Credentials on log off /shutdown of Wi

Hi Diane,

Thank you so much. I finally deleted every credential and let Outlook re-create them as suggested. This worked fine and Outlook no longer prompts for a password. I now have a couple of follow up questions but will create seperate posts so this post can be considered closed.

Many thanks

Not open for further replies.
Similar threads
Thread starter Title Forum Replies Date
M Emails Wont Upload to from MS Outlook 2010 to Server Using Outlook.com accounts in Outlook 9
S Adding a recipient's column to Sent folder in Outlook 2010 Outlook VBA and Custom Forms 1
e_a_g_l_e_p_i Can emails from Gmail be deleted when they are downloaded to Outlook 2010 Using Outlook 1
L Outlook 2010 Outlook 2010 Outlook VBA and Custom Forms 2
C What folders are needed when reinstalling Outlook 2010 Using Outlook 0
e_a_g_l_e_p_i Gmail in Outlook 2010 preview issue Using Outlook 4
e_a_g_l_e_p_i Outlook 2010 Help setting up Gmail account in Outlook 2010 Using Outlook 3
B Outlook 2016 Unable to view images or logos on the outlook 2016 emails the same html code works well when i use outlook 2010 Using Outlook 0
M Outlook 2010 Outlook 2010 with O365 / Exchange Online Using Outlook 0
F Outlook 2010 Outlook 2010 and GMail Using Outlook 0
D Outlook 2007 vs. Outlook 2010 -- ToDo Bar Using Outlook 0
e_a_g_l_e_p_i I think it may be time to upgrade from Outlook 2010 Using Outlook 3
T Why does outlook 2010 convert only some forum notifications to plain text? Using Outlook 0
I Error saving screenshots in a custom form in outlook 2016, outlook 365 - ok in outlook 2013, outlook 2010 Outlook VBA and Custom Forms 5
M Outlook 2010 Problem with OutLook 2010 32 bit, after Windows Auto Update Using Outlook 3
M PST import from Outlook 2007 to 2010 - Address Book contacts all in 1 group Using Outlook 4
D Outlook 2010 account setup fails in particular domain Using Outlook 3
B Outlook 2010 is Auto Purging when not configured for that Using Outlook 1
W Outlook 2010 Reading Pane Slows Startup Using Outlook 3
S Outlook 2010 unable to change default font Using Outlook 7
B Outlook 2010 Can not find a certain file in M/S Outlook 2010. Using Outlook 1
Mark Foley Cannot enable add-in in outlook 2010 Using Outlook 0
W Outlook 2010 some sent items marked unread now (was Ok before) Using Outlook 0
RBLampert Updating from Outlook 2010 to Outlook 365 Using Outlook 0
L What are the risks of opening an Outlook 2016 .pst file in Outlook 2010? Using Outlook 4
S Unable to remove rule outlook 2010 Using Outlook 0
N Outlook 2010 Flag blocked for Safe Senders List???? Using Outlook 7
dweller Outlook 2010 Rule Ignores VBA Script Outlook VBA and Custom Forms 2
Mark Foley Unable to subscribe to published calendar in Outlook 2010 Using Outlook 4
K Maximum Categorize Shortcuts In Outlook 2010? Using Outlook 1
E Unable to open Outlook 2010 after adding new email account Using Outlook 4
RBLampert Outlook 2010 no longer (?) shrinks large images Using Outlook 4
N Outlook 2010 will not send nor receive Using Outlook 4
U Outlook 2010 'freezes' before moving emails Using Outlook 2
P Outlook 2010 trusted emails going to spam folder Using Outlook 18
E Outlook 2010 Subject sort uses Thread-Topic for grouping Using Outlook 2
King Mustard Maximum Categorize shortcuts in Outlook 2010? Using Outlook 1
C Outlook 2010 keeps asking for username and password Using Outlook 1
M Duplicate Primary Mail Accounts outlook 2010 Using Outlook 0
T Compacting Outlook 2010 OST results in old emails being re-sent Using Outlook 6
K Outlook 2010 duplicate download emails 1 inbox 1 PST no updates Using Outlook 3
D create an html table in outlook custom form 2010 using vba in MsAccess Outlook VBA and Custom Forms 7
Potty Ash MS Outlook 2010 custom form - validation or formula to request user to check a checkbox Outlook VBA and Custom Forms 16
RBLampert Outlook 2010 sends to/receives from some Gmail addresses but not others Using Outlook 3
e_a_g_l_e_p_i Question about address book in Outlook 2010 Using Outlook 9
e_a_g_l_e_p_i Is there a good third party SPAM filter that intergrates with Outlook 2010 Using Outlook 7
e_a_g_l_e_p_i Another reinstall of Outlook 2010 issue Using Outlook 10
S Outlook 2010 Cannot Open Attachments Using Outlook 14
Justo Horrillo Issue with rules in Outlook 2010 Using Outlook 4
L Upgrade from Outlook 2010-any reason to? Using Outlook 1

Similar threads