Outlook 2010 wont remember Exchange Credentials on log off /shutdown of Win7

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Fozzie Bear

Senior Member
Outlook version
Outlook 2010 32 bit
Email Account
IMAP
I am sure this has been asked before, but have searched this Forum without sucess.


I have just installed Outlook 2010 (32bit I think) on Windows 7 Professional 64bit. This is a clean install on a new PC which has never had an account before. I have configured Outlook with two email accounts to connect to a hosted exchange server. I used the connection wizard and it set up the accounts without error and downloaded mail from the server. However on log off or shutdown it loses the log on credentials for the exchange server, which have to be entered each time for both accounts. When entered Outlook happily connects to the exchange server. The workstation is stand alone and not part of a domain. I have had similar problems with Win7 64 bit not remembering credentials for mapped drives and the fix has always been to include the machine or domain name in the Username field e.g. contuso.com\info@mycompany.com. or in this case exchange-outitgoes.com\info@xxxxxxxxxxxx.co.uk I have tried this but it still wont remember the credentials.


One fix suggested by the hosting company was to


1) Go to your Control panel from the Start menu, and select 'User Accounts'.


2) Go to ‘Manage Your Credentials’.


3) Remove the existing saved credentials for the Exchange box, if present.


4) Add a user account by pressing 'Add a Windows credential', enter *.outitgoes.com within the ‘Internet or network address’ section, and your Exchange username and password in their respective fields.


5) Add a second user account by pressing 'Add', enter *.exchange-outitgoes.com under 'Log on to' and again enter your mailbox username and password.


Unfortunately this does not work either.


Does anyone have any suggestions how to resolve this. Is it a Windows 7 64bit issue as some google searches suggest or the fact that there are two accounts connecting to the same exchange server, albeit they have different credentials.


Fozzie








 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
Re: Outlook 2010 wont remember Exchange Credentials on log off /shutdown of Wi

That should work - I'd probably delete all existing creds for the account in question and resave them using outlook.


This is what mine look like for a local exchange account and one on office 365.




creds.png






I've had more problems trying to save creds for the accounts that use domain\alias username formats. I switched both local exchange servers to use the email address to avoid problems. (Benefit of being the admin :))




I don't think it's a problem with the server/account or 64bit issues - i have multiple accounts on the servers and don't have problems.
 

Fozzie Bear

Senior Member
Outlook version
Outlook 2010 32 bit
Email Account
IMAP
Re: Outlook 2010 wont remember Exchange Credentials on log off /shutdown of Wi

Hi Diane,

Thank you so much. I finally deleted every credential and let Outlook re-create them as suggested. This worked fine and Outlook no longer prompts for a password. I now have a couple of follow up questions but will create seperate posts so this post can be considered closed.

Many thanks

Fozzie
 
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