resource calendar mailbox email question

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jgale

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Outlook version
Outlook 2010 32 bit
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Exchange Server
Somewhat new to this area so please ask for clarification and I will attempt to do so. I have created a conference room mailbox, given all exchange users access to see its calendar and book meetings. There is a user assigned to review all requests and approve/deny. This may be what is termed in some discussions as a delegate. but to date she has been added to "manage full access permissions" on the exchange account for the mailbox. Also under mailbox delivery options, all mail to the conf room mailbox is supposed to be forwarded to this user's mailbox as well.

The issue is this - if someone wants to schedule a meeting and goes through the New Meeting dialog all works well, the meeting is scheduled, the "delegate" gets an email in her mailbox and everyone is happy. If, however, someone goes to the conf room calendar, double clicks on a date, and creates a meeting in that fashion, unless the delegate is included among the invitees, she is not notified of the meeting by email. Nor does any email appear in the inbox of the conference room mailbox.

My users believe it is easier to schedule a meeting by double clicking the calendar then using the New Meeting dialog, consequently the delegate is left out and unhappy. Can anyone suggest a setting or fix that might allow the desired behavior? FYI - many of the users use Outlook 2003, though the behavior seems the same when I try it from Outlook 10. Our Exchange Server is 2007. Any help appreciated.
 
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