error in Outlook 2013 owner showing as ou=

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pgim

Member
Outlook version
Outlook 2013 32 bit
Email Account
Exchange Server
Hi All

Wondering if you can help please, have a user when added either a new task or new calender entry it shows as

O=company name/OU=EXCHANGE ADMINISTRATIVE GROUP CN=RECIPIENTS/CN=usersname.

Though when you send a task from this outlook to another outlook it shows up as the usersname, though when user views on own outlook account it provides the above information.

I went into account settings which showed users email address & our exchange server which is correct.

Is their a way I could edit the above information to show usersname.

Greatly apperciate any of your good time.

Many Thanks

Iain:)
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
that is the exchange x500 address and seeing it means the address is not resolving correctly. Close Outlook, delete the offline address book and redownload it. You can also try clearing the user's name from the autocomplete cache, or empty it completely.

Did you move mailboxes recently? That is a common cause of this sort of problem.
 

pgim

Member
Outlook version
Outlook 2013 32 bit
Email Account
Exchange Server
that is the exchange x500 address and seeing it means the address is not resolving correctly. Close Outlook, delete the offline address book and redownload it. You can also try clearing the user's name from the autocomplete cache, or empty it completely.

Did you move mailboxes recently? That is a common cause of this sort of problem.

Hi Diane

Thank you for kindly giving up your time & its a pleasure talking to someone who is very knowlegable as yourself.

Diane, sorry for asking but how would one delete the offline address book & download it & could you help me in clearing the users name in autocomplete cache.

Iain from Glasgow Scotland.

Many Thanks

Iain
 

Forum Admin

Senior Member
paste %localappdata%\microsoft\outlook in the address bar of windows explorer, press enter. Deelete the address book folder.

To remove single addresses, select the name using the arrow keys then press Delete or click the x beside the name to delete it or use the Backspace key.

To remove all of the addresses from the autocomplete cache using the File, Options, Mail dialog, Empty Auto-complete List button.
 
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