Problem with new imap mail account with delete not working as I would like

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Bill

Member
Outlook version
Email Account
IMAP
I am using Outlook 2007. My problem is that I deleted my outlook account that was a pop3 account so I could open a new account with the same email address as an imap account. This was necessary as I was getting conflicts when my iPhone and computers were accessing my Charter server, and Charter told me I had to create the account as an imap one. The new imap account appears as a separate account under the heading of alias@charter.net, while the original account folders remain under "Personal Folders". The new folders, most of which have the same headings as the original account does, behave differently than the original one. Now when I try to delete messages (both old and new messages) in the new account, they don't disappear as I want them to do, but a line draws through them instead. What is causing this and how do I correct it? I have deleted and reinstalled the new account a number of times trying to figure out if some option I select may be causing this, but so far no luck. I would greatly appreciate some help.
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
That is normal behavior for Outlook 2007 and IMAP accounts. There is a view that hides messages marked for deletion and a setting that purges the marked items when you change folders. Look on the Edit > Purge menu > Purge options.
 

Bill

Member
Outlook version
Email Account
IMAP
That is normal behavior for Outlook 2007 and IMAP accounts. There is a view that hides messages marked for deletion and a setting that purges the marked items when you change folders. Look on the Edit > Purge menu > Purge options.

Many thanks again, Diane. That works and I appreciated it.

Bill
 
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