Outlook problem with IMAP

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T

Thoroughbred

I have just purchased a new computer which has Windows Vista as the OS.

I have set up my main email addresses and they work fine both sending and

receiving emails. However I am having a problem with the imap settings on my

AOL account.

Having now installed Office and 'copied' the settings that were on my old

computer [which had XP as the OS] I am receiving the following error message:

Task 'synchronizing subscribed folders for reported error' (0x8004005)

Outlook cannot synchronize sunscribed folders if you continue to receive this

message please contcat your server administrator or ISP.

The settings for the incoming mail server are imap.aol.com for outgoing is

smtp.aol.com the account type is imap. The outgoing server requires

authentication and is ticked accordingly. Incoming port is 143 and outgoing

is 587 with encrypted connection as TLS.

What am I doing wrong or what do I need to do in-order for the folders to

synchronize and for my mail to come down to the folders?

Thanks, TB
 
"Thoroughbred" <Thoroughbred> wrote in message

news:02A8A6BC-3B48-4DAB-9354-98A6680C5BBD@microsoft.com...


> I have just purchased a new computer which has Windows Vista as the OS.
> I have set up my main email addresses and they work fine both sending and
> receiving emails. However I am having a problem with the imap settings on my
> AOL account.

> Having now installed Office and 'copied' the settings that were on my old
> computer [which had XP as the OS] I am receiving the following error
> message:
> Task 'synchronizing subscribed folders for reported error' (0x8004005)
> Outlook cannot synchronize sunscribed folders if you continue to receive
> this
> message please contcat your server administrator or ISP.

> The settings for the incoming mail server are imap.aol.com for outgoing is
> smtp.aol.com the account type is imap. The outgoing server requires
> authentication and is ticked accordingly. Incoming port is 143 and outgoing
> is 587 with encrypted connection as TLS.

> What am I doing wrong or what do I need to do in-order for the folders to
> synchronize and for my mail to come down to the folders?


Outlook version? See of this helps:

http://www.howto-outlook.com/howto/accountsettings.htm#aol

--
 
Hi Brian,

Thank you for your reply.

I am using Outlook 2007. I have tried all combinations that are on that

page. When I first set up the 'new' account in Oulook it works fine with the

settings that I quoted in my first post. It is only when I close Outlook

down and re-open it later that I get the problem and nothing downloads and

the 'synchronizing subscribed folders for reported error' (0x8004005) shows.

"Brian Tillman " wrote:


> "Thoroughbred" <Thoroughbred> wrote in message
> news:02A8A6BC-3B48-4DAB-9354-98A6680C5BBD@microsoft.com...
>
> >I have just purchased a new computer which has Windows Vista as the OS.
> > I have set up my main email addresses and they work fine both sending and
> > receiving emails. However I am having a problem with the imap settings on my
> > AOL account.
> > Having now installed Office and 'copied' the settings that were on my old
> > computer [which had XP as the OS] I am receiving the following error
> > message:
> > Task 'synchronizing subscribed folders for reported error' (0x8004005)
> > Outlook cannot synchronize sunscribed folders if you continue to receive
> > this
> > message please contcat your server administrator or ISP.
> > The settings for the incoming mail server are imap.aol.com for outgoing is
> > smtp.aol.com the account type is imap. The outgoing server requires
> > authentication and is ticked accordingly. Incoming port is 143 and outgoing
> > is 587 with encrypted connection as TLS.
> > What am I doing wrong or what do I need to do in-order for the folders to
> > synchronize and for my mail to come down to the folders?


> Outlook version? See of this helps:
> http://www.howto-outlook.com/howto/accountsettings.htm#aol
> >

>
 
"Thoroughbred" <Thoroughbred> wrote in message

news:D0D42415-8CE6-48E7-A03C-BA10EFCCD265@microsoft.com...


> I am using Outlook 2007. I have tried all combinations that are on that
> page.


I'm afraid I'm at a loss, then. Perhaps someone else will be able to suggest

something.

--
 
"Thoroughbred" <Thoroughbred> wrote in message

news:D0D42415-8CE6-48E7-A03C-BA10EFCCD265@microsoft.com...


> I am using Outlook 2007. I have tried all combinations that are on that
> page.


I did think of something more thing to try. Start Outlook is safe mode (hold

Ctrl when starting it) and see if that makes a difference. With Outlook

clised, delete the SRS file in the (usually hidden) folder

%AppData%\Microsoft\Outlook and see if that changes anything.

--
 
> I did think of something more thing to try. Start Outlook is safe mode

(hold
> Ctrl when starting it) and see if that makes a difference. With Outlook
> clised, delete the SRS file in the (usually hidden) folder
> %AppData%\Microsoft\Outlook and see if that changes anything.


The folders download and update fine when in safe mode.

As soon as I restart Outlook normally I receive the error message again and

it cannot synch.

I deleted the SRS file and this made no difference
 
"Thoroughbred" <Thoroughbred> wrote in message

news:CC144428-4243-414F-AB9E-317854E71F4E@microsoft.com...


> The folders download and update fine when in safe mode.


Disable all of your add-ins and enable them one at a time to see if you can

find what's causing the problem. If you have an antivirus program configured

to scan your mail, uninstall it and reinstall it wihtout the mail scanning

feature.

--
 
"> Disable all of your add-ins and enable them one at a time to see if you can
> find what's causing the problem. If you have an antivirus program configured
> to scan your mail, uninstall it and reinstall it wihtout the mail scanning
> feature.


Brian you are a star! Thank you. The problem has been resolved when I

switched off the spamguard filter. Cheers. Jim
 
I think I finally found a solution to the problem. In Outlook 2010, go to files, options, advanced, send and receive and click on the send and receive edit button. From there, click on the edit button to all accounts. In the send/receive settings – all accounts, about halfway down the page change your options for receive mail items to: "use the custom behavior defined below". From there each of the folders you want to sync from your AOL account into your outlook account noting along the way that you can choose between download headers only or download complete item including attachments. Click okay. You're done!
 
I think I finally found a solution to the problem. In Outlook 2010, go to files, options, advanced, send and receive and click on the send and receive edit button. From there, click on the edit button to all accounts. In the send/receive settings – all accounts, about halfway down the page change your options for receive mail items to: "use the custom behavior defined below". From there each of the folders you want to sync from your AOL account into your outlook account noting along the way that you can choose between download headers only or download complete item including attachments. Click okay. You're done!

Thanks, this worked and solved my problem. AOL wanted to charge me $129 for a techie to connect with me and fix it. I said no way. Your solution was simple and easy to follow. Thanks again.
 
Thanks, this worked and solved my problem. AOL wanted to charge me $129 for a techie to connect with me and fix it. I said no way. Your solution was simple and easy to follow. Thanks again.

Your welcome. Mark
 
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