Outlook problems after yesterday's update

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M

Michael

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Updates Office 365 yesterday and Outlook refuses to open: "not responding". Had to do a system restore. Any way to prevent new updates from happening until this gets fixed?
 
M

Michael

Member
Thanks for the quick reply, Diane. I am using Windows7 and, though I thought SP1 was already installed, I took a look and it wasn't. So hardware-acceleration may well be the issue (even though it's a pretty new machine). I don't think I'm using aero, but maybe I am...........
 
Diane Poremsky

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
The problem isn't so much the machine age but drivers. You don't really need it enabled for the office apps - most computers are powerful but under-utilized and disabling it won't be noticeable.
 
M

Michael

Member
Well, I updated again to SP1 and couldn't even open Outlook to see whether the problem was still there. I couldn't open Word or Excel either, so I did a reinstall of the entire suite of programs. All came through as SP1, all of them now opened without a problem, but Outlook still hung on mail or contacts (but curiously not on calendar). So I disabled acceleration and everything seems to be OK for now. Thanks for your help.
 
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