POP3 outlook not accepting my password

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D

dee

New Member
Outlook version
Outlook 2010 32 bit
Email Account
POP3
yesterday i started having problems with my default pop3 msn account that i view in outlook.
(i should note that i have no problem signing in via firefox).

i deleted local account and re-added, but now it is not accepting my password (which i am putting in correct).

i ran the microsoft repair tool and it said there is nothing wrong.

i went to 'programs' to 'change/uninstall', clicked 'change' and this error message when i try to repair outlook. (not sure if its related).
setup cannot find office.en-us\microsoft.VC90.crt.manifest

here is how i set it up:
incoming: POP3
incoming mail pop3.live.com
outgoing: smtp.live.com
log on using clear text (although i also used secure password authentication and authenticated POP...none make a difference and it is not possible to uncheck).

outgoing mail server requires authentication: checked (previously tried unchecked)

advanced tab:
outgoing smtp: port 25 (also tried 587)
server requires SSL: unchecked (also tried checked)
Incoming POP#: port 995
server requires SSL

would be grateful for any help.

thanks so much.
 
Diane Poremsky

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
Are you using 2 step authentication? if so, you need to use the app password, not your real password.

Use the fix it here: http://support.microsoft.com/kb/971179 if you need to uninstall it and reinstall it. (I don't think it will make a difference though, but i could be wrong.)
 
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