Inbox problems after adding MS Exchange email

Not open for further replies.


Outlook version
Email Account
I have multiple POP3 email accounts that I access through Outlook 2013 (Office 365 subscription) with no issues. They all share the same Outlook folders (Inbox, Sent, Drafts, etc...). And I had only one set of contacts that all email addresses could access. Life was simple and good.

Then, I started representing a company that insists that I use their email address for business related to them. They use MS Exchange. Set-up was very easy in Outlook. It just asked me for my email address and password. Voila - it was done and accessible through Outlook.


Instead of sharing the same folders with my other email addresses, this new MS Exchange email address set itself up in its own folder and moved all my other combined folders (my main working space) to personal folders. (See attached image)

Further, it gave me an additional calendar (which I don't necessarily want or need) and an additional contacts (which seems to be my primary contacts now).

An annoying result is that I have to keep going back n forth between my new Exchange email Inbox and my main email Inbox of all my other emails. In my main combined Inbox, any received email that I reply to is automatically sent back using the address it was sent to. Perfect. But since the Exchange email is separate, I have to remember to go to that Inbox before hitting "New Message" so that it creates the email from that address.

***Worst problem is that now my Contacts don't sync with my iPhone and that is mission-critical to my work in sales. Before adding the Exchange email address, my Contacts and Calendar in Outlook synced with my contacts and calendar on my iPhone through iTunes (when I connect physically via USB). I'm not very technical, but it appears that iTunes is trying to sync Contacts with the new Exchange email instead of my main Contacts file.***

What I really want is for my new Exchange email to share the same folders and act like the other email accounts. I'm hoping that will also solve my problem related to syncing my Contacts and Calendars.
If POP3 is enabled for the Exchange account, you could set it up as pop3 for email and use the configuration you have before. Ask if they have pop, or try guessing (mail., pop., pop3. are common). Common ports are 110 and 995.
Thanks, Diane. I was able to get the Exchange POP3 settings , but then I found a viable solution. I found that by just dragging my Personal Folder Contacts, Notes, and Calendar to a position above the Exchange email acct Contacts, Notes, and Calendar, it made them the default for syncing through iTunes to my iPhone. It doesn't solve my issue of wanting all emails to go into one folder, but I dragged my combined email (except the Exchange acct) Inbox, Sent, and Drafts folders up to the Favorites above the Exchange email folders and it's manageable. Thanks for your help. :)
Not open for further replies.
Similar threads
Thread starter Title Forum Replies Date
L Weird Inbox problems Outlook 2010/13 and Exchange Exchange Server Administration 2
F Outlook 365 Group INBOX by date but not by date and time Using Outlook 1
T Outlook 2010 Sub accounts not showing new emails in Inbox Using Outlook 4
F Color code certain INBOX emails Using Outlook 2
K vba code to auto download email into a specific folder in local hard disk as and when any new email arrives in Inbox/subfolder Outlook VBA and Custom Forms 0
J Outlook 365 Forward Email Subject to my inbox when new email arrive in shared inbox Using Outlook 0
P "Item could not be moved" message occurs frequently for IMAP inbox, Office 365 Using Outlook 0
D Gmail mail is being delivered to a different email inbox in Outlook App 2021 Using Outlook 2
S Format Inbox Using Outlook 0
J How to create a drop down user defined field that will appear on an inbox view Outlook VBA and Custom Forms 8
P Emails assigned with a certain category (within a shared inbox) to be copied to a specific folder. Outlook VBA and Custom Forms 2
O Moving "tasks" to inbox in Outlook 2016 Using Outlook 1
A Imap account not auto syncing inbox at startup Using Outlook 0
S Outlook 2016 dont delete inbox item Using Outlook 0
F Jump to Inbox folder when click on Favorite Using Outlook 8
R Moved 6 months worth (approx 1500 emails) lost from moving from TPG inbox to Icloud inbox (folders) Using Outlook 3
S Problem Checking the available stores in my Inbox (Outlook VBA) Outlook VBA and Custom Forms 0
S Outlook VBA How to adapt this code for using in a different Mail Inbox Outlook VBA and Custom Forms 0
A Inbox didn't got read Outlook VBA and Custom Forms 0
A Unflag Inbox and Flag Inbox with Orange Category After Item is send Outlook VBA and Custom Forms 3
glnz O365 - How to combine the Inboxes for four email accounts into a single Inbox Using Outlook 7
S Macro to move “Re:” & “FWD:” email recieved the shared inbox to a subfolder in outlook Outlook VBA and Custom Forms 0
S Outlook Macro to send auto acknowledge mail only to new mails received to a specific shared inbox Outlook VBA and Custom Forms 0
G Inbox shows old email Using Outlook 3
C Configuring Inbox columns Using Outlook 2
D Inbox column color coding Using Outlook 2
R Outlook 2010 How do you export 2 email Accounts' 2010 Inbox Files to new computer (2019)? Using Outlook 0
J Collaborative Inbox Using Outlook 1
M Missing emails in Inbox, but are present in webmail Using Outlook 0
R List folders in a combo box + select folder + move emails from inbox to that folder + reply to that email Outlook VBA and Custom Forms 1
H Upon opening Outlook, make my popmail inbox open instead of inbox Using Outlook 1
P Outlook Mobile App Doesn't Refresh Inbox Using Outlook 0
H In outlook 365 POP mail Inbox, email takes a long time or never arrives. Using Outlook 1
K No emails in inbox Using accounts in Outlook 1
D Unopened message in inbox deleted and not in deleted items Using Outlook 3
R Exporting recovered Deleted Items outside the Inbox Using Outlook 1
N Focussed Inbox Rules Failing Using Outlook 5
M Inbox not showing to deliver new email to this account Using Outlook 3
mctabish Setting "Reply To" based on inbox Outlook VBA and Custom Forms 2
T Inbox Sub-Folder - Web Using Outlook 1
P Two main Outlook gripes: Voting buttons not working externally nor Focused Inbox Using Outlook 1
P when i move inbox mails to another folder in outlook the mail disappears Using Outlook 1
B VBA Macro for assigning multiple Categories to an email in my Inbox Outlook VBA and Custom Forms 1
N Syncing my inbox not working for certain types of mail Using Outlook 9
D How to handle filing of emails from an Inbox Subfolder to a specific Public folder Using Outlook 1
E Outlook 2016 Inbox search bug Using Outlook 1
O Having rules run on old mails noved to inbox Outlook VBA and Custom Forms 8
K Outlook 2010 duplicate download emails 1 inbox 1 PST no updates Using Outlook 3
LolaArrabal My huge inbox folder Using Outlook 2
M VBA macro for Inbox's attachments search Outlook VBA and Custom Forms 0

Similar threads