Trouble with Office 365/2016

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Gary Berg

New Member
Outlook version
Outlook 2013 32 bit
Email Account
POP3
My wife's computer is having trouble with Outlook 2016 crashing. I've seen error 0xe0000001. This appears to be an "unknown error" error. This will happen with Outlook just sitting there, or you can be typing away and get it.

I also find that her PST file gets corrupted and needs to be fixed with Scanpst. Yes, I run Scanpst multiple times. I have her set up with two pst files to keep her default pst smaller. That default pst file is on old Outlook 97-2003 format, the second one is the newer format.

I see two paths here; convert the old format file to the new format, or do that plus uninstall Office, run an MS clean tool, and reinstall. Obviously I'd prefer to not reinstall Office if it not necessary. I don't think that any of the other Office programs have problems.

The machine runs Windows 7.

Any suggestions?
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
Sorry i missed this earlier - i guess spammers are good for something after all. :)

I don't think reinstall will help - the new versions of outlook doesn't work well with the old pst format, especially as the default or a delivery location. It would be best to import that old one into a new pst.

How big are the two pst files? You shouldn't have problems using just 1 pst if it's under 10GB, definitely not if it's under 5 GB. Over 10 GB should be fine too, but outlook might seem slower.
 

Gary Berg

New Member
Outlook version
Outlook 2013 32 bit
Email Account
POP3
I finally gave up and imported the old format pst into the a format one. That seems to have resolved the problem. I didn't combine the two pst files.
 
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