When rules are working but invisible and unmanageable

Not open for further replies.


Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Outlook.com (as MS Exchange)
I don't think I ever saw this issue before switching from Office 2016 MSI to C2R (though it's possible), but since I have, I've seen it twice.

I "fixed" it the first time by running the cleanrules switch and then importing from a backup of rules that I happened to have. Or maybe that didn't work and I resorted to a new profile. It was one of those two things.

I thought that was that, but then recently I noticed the problem again. Is there any other way of getting at the rules or maybe even truly fixing the issue? They do work, but I'd like to change them or add new ones at some point. These are client-side rules, as I don't connect to Exchange/Outlook.com.

I'm on the Insider Fast track these days.

This is with a pop account? Do you know how many rules you have? My guess is the rules storage is getting corrupt - one cause would be a virus scanner scanning the pst, a backup system that backs up the pst while it is in use, storing the pst in a folder that syncs to online storage. It could be due to the number of rules, but is less likely unless you have more than around 50. (Exchange/outlook.com have a limit based on rule size, pop/imap do not.)

Rules are stored the default mailbox - so creating a new profile won't help if you use exchange, outlook.com or reuse the pst file. If you use imap and set its data file as default, you'll lose rules (and calendar, contacts) if anything happens to the data file.
Yes, POP3 the whole time, back in the MSI days and now.

I have no more than 5 or 6 rules. I have had the Outlook folder with the PST excluded from Defender (Win10) for a long time, backups occur with Outlook closed, and I don't have anything syncing like OneDrive or Dropbox, so unfortunately all those are out.

OK, so if a new profile didn't fix it before because it's unrelated (good to know), I suppose it must have been the use of the switch and restoring the rules.

Maybe it's an artifact of living on the bleeding edge with the large number of Office Insider upgrades, or perhaps even all the Windows Insider upgrades (which essentially reinstalls all your apps every time).
Not open for further replies.
Similar threads
Thread starter Title Forum Replies Date
R rules not working - done troubleshooting Using Outlook 0
A rules not working Using Outlook 2
A rules (flags) not working Using Outlook 7
M Outlook 2016 Rules Not Working Automatically Using Outlook 5
T Client-side rules not working, but no error Using Outlook 1
M Outlook 2010 IMAP rules occasionaly stop working Using Outlook 4
P Outlook 2013 rules -- not working reliably -- moving messages to wrong boxes Using Outlook 0
R Outlook 2013 Rules not working Using Outlook 1
V Outlook 2010 non working rules Using Outlook 1
T Rules stopped working Using Outlook 3
S Outlook 2007 Rules randomly stopping working (non-Exchange Server) Using Outlook 6
N Outlook 2010 Rules not working for emails with Explanation Point Using Outlook 5
R How to simplify rules Using Outlook 2
J Recover server side rules from OST/PST without access to the server Using Outlook 2
J Outlook Rules VBA Run a Script - Multiple Rules Outlook VBA and Custom Forms 0
N Outlook 2021 'Run Script" Rules? Outlook VBA and Custom Forms 4
K Multiple Rules on Single Email Using Outlook 2
Aussie Rules Run a Script on an Incoming Email OK and then the Email reverts Outlook VBA and Custom Forms 0
P Outlook 2013 All imported Mail Rules in error when imported into new profile Using Outlook 5
A Apply Selected Emails to outlook rules and Run Rules Using Outlook 5
Wayne Outlook locks up when opening "Manage Rules & Alerts" Using Outlook 7
T "Words In Recipient's Address" Rule Causes Outlook To Stop Processing Rules Using Outlook 3
Retired Geek Junk Folder Clean Up Rules Exchange Server Administration 1
B Setting rules Using Outlook 1
M Rules and autoreply Using Outlook 1
N Outlook rules don't create a copy for bcc'ed emails Using Outlook 3
O How to recover rules after switch from POP3 to IMAP Using Outlook 2
N Focussed Inbox Rules Failing Using Outlook 5
N Copies of emails from rules have wrong from: account Using Outlook 0
L Office 365 cloud based rules Using Outlook 1
K Outlook Rules: Move a Copy Using Outlook 4
CWM030 Rules disappearing in OL 2016? ( Yes, I searched before posting) Using Outlook 7
R When rules lose track of "specified folder" Using Outlook 6
I Outlook 2013 Rules - (client only) Using Outlook.com accounts in Outlook 1
B When I add more search strings to RULES, it is not processing them Using Outlook 3
O Having rules run on old mails noved to inbox Outlook VBA and Custom Forms 8
K Lost Rules. Assistant accesses my mailbox. Disappeared Using Outlook 0
soadfan Outlook rules look up display name only Using Outlook 4
S Send email via SMTP - use transport rules to add to senders inbox (then rule to move to sent items Exchange Server Administration 1
Justo Horrillo Issue with rules in Outlook 2010 Using Outlook 4
J Outlook Rules - Changing auto-submit address in multiple rules, according to rule name Outlook VBA and Custom Forms 0
P Transport Agent or Rules/Connectors Exchange Server Administration 1
A Rules - how to determine if all conditions in rule are true or false Outlook VBA and Custom Forms 5
E Outlook 2010 need help with rules Using Outlook 0
O Rules and Alerts for New Messages BEFORE sending Using Outlook 2
D Outlook Rules Using Outlook 1
Diane Poremsky Autoaccept a Meeting Request using Rules Using Outlook 2
K adding more rules to 'different domains check' macro Outlook VBA and Custom Forms 2
Gunny NFOhiway Outlook PST file and Rules Using Outlook 1
Diane Poremsky Rules & Alerts Dialog Won't Open Using Outlook 1

Similar threads