Outlook 2016 Does not Shutdown Correctly

Status
Not open for further replies.

bbrener

Member
Outlook version
Outlook 2007
Email Account
IMAP
I have recently installed Outlook 2016 from Click to Run. When I close it, it does not close and leaves the Outlook.exe process running as viewed in Process explorer with a bunch of subtasks. There is an icon on the bottom right that says 'outlook is closing' and it never does.
I have done the following:

* Disabled all add ins
* Repaired the installation
* Scanned the PST and OST files with Scanpst.
* Procexp does not show any other apps running tied to Outlook.

Any other ideas as to how I can find the issue?
Thanks
 

bbrener

Member
Outlook version
Outlook 2007
Email Account
IMAP
I have recently installed Outlook 2016 from Click to Run. When I close it, it does not close and leaves the Outlook.exe process running as viewed in Process explorer with a bunch of subtasks. There is an icon on the bottom right that says 'outlook is closing' and it never does.
I have done the following:

* Disabled all add ins
* Repaired the installation
* Scanned the PST and OST files with Scanpst.
* Procexp does not show any other apps running tied to Outlook.

Any other ideas as to how I can find the issue?
Thanks

I also deleted .SRS files and tried /safe mode. It doesnt shutdown in safe mode either.
 

Markdc

New Member
Outlook version
Outlook 2016 64 bit
Email Account
IMAP
Hi,
some of the simple tips are :
Try disabling the add ins
Some applications might cause this issue, so you need to uninstall them. Some of the applications that interfere with outlook are:
  • Fax software (such as WinFax Pro)
  • Virus scanners (Norton, AVG, Panda and Kaspersky are some known to have caused problems)
  • Anti-spam filters (for instance; Cloudmark)
  • Synchronization software (ActiveSync, BlackBerry Desktop, iTunes)
  • Windows 7 Sidebar Gadgets displaying Outlook information
  • Skype (View-> Show Outlook Contacts)
Next, try installing the updates of windows and updates related to outlook 2016
Further try running the scanpst command to remove corruption issues and errors.
These methods can help Outlook to shutdown safely.
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
I would not expect SRS to help. It's usually a 3rd party utility at fault. Check your addins - disable any non-microsoft addins and see if it stops then review the programs you use that use outlook data.

There was a recent bug that caused this behavior. It was fixed and is enabled after a couple of restarts - so you should have that fix. The symptom for this bug was the other Office processes are listed in task manager even though you did not open the application.
 
Status
Not open for further replies.
Similar threads
Thread starter Title Forum Replies Date
V Outlook 2016 Does Outlook-2016 (64 bit) work with iCloud for Windows ? Using Outlook 4
J Outlook 2016 message content does not display - outlook.com; exchange Using Outlook.com accounts in Outlook 9
D Outlook 2016 IMAP Connection Returns All Email but outlook.com does NOT Using Outlook.com accounts in Outlook 2
D Outlook 2016: /altvba startup switch does not work Using Outlook 2
B Outlook 2016 Retail C2R keeps logging since update? Using Outlook 0
R Microsoft Outlook 2016 - Gmail not sending, asks for password for SMTP, tried different ports Using Outlook 23
V Outlook 2016 Outlook-2016 and iCloud for Windows - Problems Using Outlook 2
U Outlook 2016 Outlook 2016 sender name Using Outlook 1
S Outlook (2016 32bit; Gmail IMAP) - Save sent message to Outllook Folder Outlook VBA and Custom Forms 0
A Backup Email Accounts On OutLook For Mac 2016 (Microsoft 365 subscription version) Using Outlook 0
M Office 2016 Outlook is forgetting passwords Using Outlook 15
E Can one still buy Outlook (or Office) 2016? Using Outlook 6
I Error saving screenshots in a custom form in outlook 2016, outlook 365 - ok in outlook 2013, outlook 2010 Outlook VBA and Custom Forms 5
R seperate read layout to design in outlook 2016..Help!! Outlook VBA and Custom Forms 3
GregS Why is Outlook 2016 mail in Outlook.com? Using Outlook 1
G Recurring tasks break links Outlook 2016 Using Outlook 5
A How to get body of all emails in outlook 2016 to view in blue color Using Outlook 1
J Edit auto-complete list in Outlook 2016+/365? Using Outlook 0
D iCloud Add-in not working in Outlook 2013 and Outlook 2016 After Windows Upgrade & iCloud Upgrade Using Outlook 2
GregS Outlook 2016 iPhone won't download Outlook 2016 Mail. Using Outlook 0
E How to display "Change Folder" in Change Default Email Delivery Location in Exchange Outlook 2016 Using Outlook 1
A How to open a specific link automatically with outlook 2016 Outlook VBA and Custom Forms 6
V Outlook 2016 will not move emails in search results Using Outlook 4
K Using Outlook 2016 to draw Using Outlook 1
M Outlook 2016 Free/Busy settings ignored Using Outlook 0
K Outlook 2016 - controlling IMAP OST size with Group Policy not working Using Outlook 1
C Outlook 2016/2019 hangs after being open for an extended period Using Outlook 4
GregS 2016 Contact List being managed by Outlook.com? Using Outlook 1
A Outlook 2016 in Cached Mode Using Outlook 1
G Outlook 2016 sync contacts directly between phone and computer using outlook 2016 Using Outlook 0
N Outlook 2016 Folder Icons Look Using Outlook 0
Marc2019 Outlook 2016 Font Problem Using Outlook 5
GregS Outlook 2016 Outlook 2016 stalls Using Outlook 3
H Outlook 2016 sent over 30 copies of an e-mail with attachments Using Outlook 1
Q Problems with Autodiscover Outlook 2016 Using Outlook 0
D Importing Outlook Categories from another domain (Exchange 2016/Outlook 2016) Using Outlook 4
Q Unable to Sync Quicken reminder with Outlook 2016 64Bit Using Outlook 1
J How to open OST file in Outlook 2019 & 2016 Using Outlook 1
X I have met my waterloo trying to resolve embedded graphics problem with outlook 2007 and now 2016 Using Outlook 1
K Outlook 2016 Using Outlook 0
L What are the risks of opening an Outlook 2016 .pst file in Outlook 2010? Using Outlook 4
David Langer Outlook 2016 (365) How to restore the ability to Re-Map iCloud IMAP Folders Using Outlook 5
W Search Incomplete Outlook 2016 Using Outlook 5
A Outlook 2016 not synching Using Outlook 4
B The Outlook 2016 Profile that isn't always there Using Outlook 2
D Outlook 2016 customization of incoming messages Using Outlook 1
J Command Button to stamp a date and time in a textbox in Outlook 2016 Outlook VBA and Custom Forms 3
J Checkboxes when selected will appear in a textbox in Outlook 2016 Outlook VBA and Custom Forms 1
N Outlook 2016 Address Book lookup Using Outlook 9
D Outlook 2016 automatically increment anniversaries Using Outlook 1

Similar threads

Top