Amazon and some other emails not showing in Preview Pane

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DigitalDawn

Senior Member
Outlook version
Outlook 2019 32-bit
Email Account
Office 365 Exchange
Operating system::    Windows 2019
Outlook version:     Office 2019
Email type or host:    Exchange
Hi Folks,

For the past couple of weeks I have been having preview pane issues with mostly amazon order confirmation emails. They just don't show up in the preview pane, and the pane is blank. If I click on the email into a regular screen, the contents show up.

I tried deleting the latest Office updates, and that doesn't seem to work.

Anyone else having this problem?

Thanks,
Dawn
 
Hi Diane,

I figured it out. It was Sperry Software, Zoom add-in for Outlook. Don't know why it's suddenly causing problems though. The add-in is designed to keep your zoom size the same in the preview pane. Mine would always change, and it was a pain in the rear. Here's the program: Zoom Outlook Email Windows Add-In | Sperry Software

Do you know of other newer solutions for this?

Dawn
 
For zooming? 2019 will let you set a preference - For versions without this option, I have a macro.
www.slipstick.com

Adjusting Outlook's Zoom Setting in Email

What to do if your fonts are tiny (or huge) or the font used for the reply shrinks yet Microsoft Outlook shows they are using a normal size font (such as 10 or 12 pt).
www.slipstick.com www.slipstick.com

1723043354957.png
 
Thanks Diane.

The only problem is that I like 107% for reading messages, and 87% for viewing messages in the Preview Pane. Sperry Software allowed different zoom percentages for each.
 
Not sure how this will work for composting in the reading pane, but try it - if it doesn't work, you'll need to use Ctrl+ options.
Const MsgZoom = 107
Const MsgZoomR = 87

Then in the last -
Private Sub myOlExp_SelectionChange()
On Error GoTo ErrHandler:
Set Msg = Application.ActiveExplorer.Selection(1)
Application.ActiveExplorer.RemoveFromSelection (Msg)
Application.ActiveExplorer.AddToSelection (Msg)
sExplorer.Item = Application.ActiveExplorer
Set Document = sExplorer.ReadingPane.WordEditor
Document.Windows.Item(1).View.Zoom.Percentage = MsgZoomR
Exit Sub

ErrHandler:
Exit Sub

End Sub
 
DigitalDawn said:
Hi Folks,

For the past couple of weeks I have been having preview pane issues with mostly amazon order confirmation emails. They just don't show up in the preview pane, and the pane is blank. If I click on the email into a regular screen, the contents show up.

I tried deleting the latest Office updates, and that doesn't seem to work.

Anyone else having this problem?

Thanks,
Dawn
Click to expand...
Yes, I do too, and it drives me crazy. I use the same steps like you to get around the issue but it's annoying
 
Diane Poremsky said:
For zooming? 2019 will let you set a preference - For versions without this option, I have a macro.
www.slipstick.com

Adjusting Outlook's Zoom Setting in Email

What to do if your fonts are tiny (or huge) or the font used for the reply shrinks yet Microsoft Outlook shows they are using a normal size font (such as 10 or 12 pt).
www.slipstick.com www.slipstick.com

View attachment 4215
Click to expand...
I don't use the software mentioned so that would not be my solution. It is a very intermittent problem. Sometimes I get three or four emails from the same sender but only one of them gives me the problem, however, It happens with several senders
 
Turns out that it was the Sperry Zoom Software causing the problem. I changed the magnification, and the problem went away. Go figure.
 
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